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Customer Concierge Jobs in California

Customer Services Concierge Support, Intermediate
By Blue Shield of California At , El Dorado Hills, Ca $18.07 - $25.30 an hour
Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Review and analyze member claims for accuracy as well as member education on how benefits are applied
Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently

Are you looking for an exciting and rewarding job that allows you to help people? Look no further! We are looking for a Customer Concierge to join our team and provide excellent customer service to our clients. As a Customer Concierge, you will be the first point of contact for our customers, ensuring their needs are met and their experience is positive. If you have a passion for helping people and providing exceptional customer service, this is the job for you!

An Customer Concierge job involves providing excellent customer service to customers, answering their questions, and helping them with their needs. To become an Customer Concierge, you should have excellent communication and interpersonal skills, be able to multitask, and have a strong customer service orientation. You should also have a good understanding of the products and services offered by the company. Skills required for an Customer Concierge job include excellent customer service skills, strong communication and interpersonal skills, the ability to multitask, and the ability to remain calm and professional in stressful situations. Knowledge required for an Customer Concierge job includes knowledge of the company's products and services, knowledge of customer service principles and practices, and knowledge of the company's policies and procedures. Responsibilities of an Customer Concierge job include providing excellent customer service, answering customer questions, resolving customer issues, and providing information about the company's products and services. Experience required for an Customer Concierge job includes previous customer service experience, preferably in a retail or hospitality setting. Qualifications required for an Customer Concierge job include a high school diploma or equivalent. Education required for an Customer Concierge job includes courses in customer service, communication, and interpersonal skills. Tools that help Customer Concierge work better include customer relationship management (CRM) software, customer service software, and customer service training. Good tips to help Customer Concierge do more effectively include being organized, staying up to date on the company's products and services, and being proactive in helping customers.

Common Customer Concierge interview questions include:

• What customer service experience do you have?
• How do you handle difficult customers?
• What do you think makes a great customer service experience?
• How do you handle customer complaints?
• What do you think sets you apart from other customer service professionals?