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Customer Care Specialist Jobs in Pennsylvania

Customer Care Specialist Jobs
By Eduplanet21 At Mechanicsburg, PA, United States

At Eduplanet21 we believe that when teachers succeed, students succeed. We are an educational technology company committed to improving how educators learn and teach through an innovative approach to ...

Customer Care Specialist Jobs
By Eduplanet21 At Pennsylvania, United States
Responding to customer inquiries using thorough product knowledge and creative problem-solving to provide a human, consultative support experience.
If required by job duties, background checks (criminal/education/employment/ reference/credit) will be performed; results must be satisfactory to the company.
Manage simultaneous software implementations for multiple clients
Effectively manage projects and create organized plans that ensure customer success post-onboarding
Successfully balance being an advocate for our customers while understanding our abilities and direction as an organization
Excellent communication skills including active listening.
Customer Care Specialist - Hybrid
By A.C.Coy Company At Canonsburg, PA, United States
Vendor management/selection/coordination as per account and company requirements
Thoroughly review all authorizations, account requirements, country requirements
2+ years of experience in a responsible administrative, accounting, or customer service role, with experience working directly with customers
Correspond with clients via email and phone quickly and efficiently
Assist corporate executives relocate for overseas assignments
Provide excellent customer service and build positive client relationships

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries in a professional and courteous manner
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of company products and services
• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Follow up with customers to ensure their satisfaction
• Record customer interactions and details of inquiries
• Update customer information in the customer service database
• Process orders, forms, and applications
• Identify and escalate priority issues