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Call Center Supervisor Jobs

Supervisor, Call Center Operations
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Respond to questions and concerns respective to both internal and external customers with demonstrated ability to manage irate and difficult calls.
Work with the Call Center Operations Community Manager in recruitment, hiring, training, monitoring, coaching, counseling, disciplining and evaluation of staff.
Minimum one (1) year of using call routing, IVR or CRM related technology to manage goals and targets.
Minimum one (1) year of experience in lead role position in a customer service high call volume environment.
High School Diploma or General Education Development (GED) required.
Demonstrated Knowledge of influential leadership tactics.
Call Center Supervisor Jobs
By CareTrack Health At Carrollton, GA, United States
Knowledge of call center metrics and performance management.
Reporting on performance to senior management.
Proven experience as call center manager or similar position.
Providing training and coaching to call center agents to improve their customer support skills.
Strong leadership and coaching skills.
Excellent communication and interpersonal skills.
Supervisor - Contact Center Call/Referral
By EvergreenHealth At , Kirkland, 98034, Wa $33.40 - $55.02 an hour
License, Certification, Education or Experience:
Associate’s degree or equivalent combination of education and experience
Knowledge of Cisco Call Manager system
Ability to manage multiple priorities and direct activities
Demonstrates problem-solving skills and deals with new situations with flexibility and creativity
Effective customer service and staff development skills
Supervisor Call Center Jobs
By Northside Hospital At , Roswell, Ga
5 years’ experience in a call center as well as in healthcare management preferred.
Formal program and/or project management skills
Experience and knowledge of applicable voice systems/call center software
1-2 years of demonstrated experience leading in a call center environment
Previous experience providing coaching and feedback to team members
Knowledge of Avaya voice systems.
Call Center Supervisor -Remote
By Gainwell Technologies At Wisconsin, United States

Workforce management understanding a plus

Training background is a plus

Call Center Supervisor Jobs
By Irby Utility At , Jonesboro, Ar
Strong time management and decision making skills.
More education or experience may be preferred.
Excellent data entry and typing skills.
In-depth knowledge of a company's products and/or services
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, especially with CRM software, and strong typing skills.
Call Center Customer Service Supervisor
By Planet Home Lending, LLC At United States
3-5 years supervisory experience in a high volume call center; strong knowledge of general Call Center Operations;
Bachelor’s degree or equivalent work experience required
Mortgage banking/loan servicing experience preferred.
Excellent verbal and written communication skills with strong interpersonal skills
Must be flexible, organized and have the ability to manage multiple priorities and meet strict deadlines
Working experience with call center technology such as IVR and ACD systems, etc.
Supervisor, Contact Center (Established Call Center)
By City of Hope At , Irwindale, Ca $31.00 - $50.41 an hour
Basic education, experience and skills required for consideration:
Preferred education experience and skills:
2 years of related experience in a healthcare environment.
1 year of leadership experience.
High School Diploma or equivalent.
Call or Contact Center environment.
Customer Support Supervisor - Call Center Experience
By Imperium Data At Miami, FL, United States
· Collaborate and work with other supervisors and managements to improve the customer experience.
· 2+ years of supervisory or staff management experience.
· 2+ years of call center and customer service experience.
· Experience creating department staffing schedules.
· Ensure agents understand and comply with all call center performance standards and policies.
· Identify operational issues and suggest possible improvements.
Remote Call Center Supervisor ($40K+/Year)
By Upcision At United States
- Proficiency in using various technology platforms, including CRM software and call center management tools.
Develop and maintain strong relationships with clients by understanding their needs, expectations, and requirements.
Utilize technology to manage and assign lists to agents based on performance and to track campaign progress.
- Ability to prioritize and manage multiple projects simultaneously and efficiently.
- Strong problem-solving and decision-making skills.
- Availability to work various shifts as needed to support team members and client requirements.
Customer Service Call Center Supervisor
By Office1 At Las Vegas, NV, United States

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our ...

Obgyn Rn Call Center Supervisor
By AdventHealth Medical Group West FL At , Brandon, 33511, Fl
Valid American Heart Association (AHA) Basic Life Support (BLS) certification.
5+ years of experience in OBGYN outpatient practices preferred
3+ years of experience in clinical nurse telephone triage preferred
2+ years of leadership experience preferred
Paid Days Off from Day One
Mental Health Resources and Support
Supervisor, Dietary Call Center
By Scripps Health At , San Diego, 92121, Ca $31.11 - $46.66 an hour
Three years’ experience in food services, one of which with leadership responsibilities
Dietary Services or Certified Dietary Manager Certification
Customer service skills and excellent verbal and written communication skills
Food Manager Safety Certificate (ServSafe or equivalent)
Our team is dedicated to serving the community with the highest quality of patient care experience.
High school diploma or equivalent
Supervisor, Patient Care Call Center - Remote
By UnitedHealth Group At , Atlanta, 30319, Ga
Call Center Management: 3+ years of experience
Preparing reports and analyzing data to assist management as they determine call center goals
Working with other supervisors and management team members to support the team and maximize customer satisfaction
Monitor and maintain Workforce management systems
Observe Landmark Health policies and procedures, client contract requirements, state guidelines, and NCQA standards
Maintaining current knowledge of all Landmark processes and procedures
Call Center Supervisor Jobs
By Conduent At , Newark, 07114, Nj $59,328 - $77,050 a year
As Delivery Supervisor, you will display excellent leadership, project management, and administrative management skills.
Evaluating and reporting on department metrics to upper management including daily, weekly and monthly reports.
3+ years of call center experience.
Able to display above proficient knowledge in MS Excel.
Able to demonstrate excellent communication and organizational skills.
Compensation: The estimated salary range for this role is $59,328 - $77,050 based on experience.
Call Center Supervisor Jobs
By Luna Physical Therapy At Nashville, TN, United States

About Luna Are you ready to re-imagine how physical therapy is delivered? Founded in 2018, Luna has rapidly emerged as the fastest mobile on-demand physical therapy clinic. Currently in 50 ...

Operations Supervisor - Call Center
By QTC Management, Inc. At , San Antonio, 78228, Tx $64,000 - $70,000 a year
Strong working knowledge of case management programs
4 year(s): Supervisory or management experience preferably in a healthcare setting
Project management and medical case management life cycle experience is preferred
Bachelor’s degree from an accredited college in a healthcare related field or equivalent experience/combined education
Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
Perform other duties and responsibilities as assigned
Bdc Call Center Supervisor
By Lexus San Diego At , San Diego, 92111, Ca $70,000 - $90,000 a year
Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Genuine interest in providing an exceptional customer experience.
Excellent communication, interpersonal and organizational skills.
Excellence: Provide an unparalleled level of expertise to help customers including comprehensive knowledge of available products and services.
is looking for an experienced BDC Supervisor to join our team and help deliver extraordinary customer experiences.
Supervisor, Quality Assurance - Call Center
By SeaWorld Parks & Entertainment Corporate At , Orlando, 32821, Fl
4 + years of experience in Quality Assurance area and/or with SEA
Must have at least 1year supervisory experience
Exceptional organizational and analytical skills and ability to multi-task and adapt to changes in a fast-paced business environment
Must be able to work remotely when needed
Develop action plans to drive improvement (provide base line statistics and reporting showing the effectiveness of action plan)
Maintain Contact Center reporting of QA scores and trending.
Call Center Supervisor Jobs
By Global Atlantic Financial Group At , Hartford, Ct $67,000 - $129,000 a year
Four year college degree required or equivalent education and experience
Other responsibilities may be assigned
Minimum 4 years in an inbound/outbound customer focused call center; prior supervisory experience desired
Knowledge of annuities and life insurance is preferred
Superior written and verbal communication skills
Exceptional analytical and listening skills

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy