Virtual Receptionist - Fully Remote

About the position

An answering service solution that the hiring company offers to small businesses. We are looking to staff our team with Virtual Receptionist that can work evening/overnight hours, weekends and holidays. As a virtual receptionist, you will be accepting calls across multiple clients such as doctors offices, dentist offices, law firms, and housing authorities (to name a few) and provide support to their customers. Requests may include scheduling appointments, routing calls, providing account information, taking messages, dispatching or transferring calls.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

• Must type at least 25 WPM
• Must work at least 8 hours across the weekend
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to be flexible and handle changes efficiently
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Must be proficient in Excel, Word and Outlook Office products
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Must possess the ability to remain poised in any situation or customer interaction
• Ability to use a computer quickly and accurately
• Must work holidays
• Must be a self-starter
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Must have at least 1 year of customer service experience
• Must demonstrate a passion for providing outstanding service
• Ability to show empathy when necessary

Additional Requirements

• Must pass a criminal background check paid for by us (the hiring company)
• Must be a current resident living in the United States
• WE DO NOT HIRE IN CALIFORNIA OR NEW YORK
• Must have at least a high school diploma or equivalent
• Legally able to work in the United States

Job Details (what you will be doing)

• Routing/transferring of calls
• Scheduling appointments
• Accept calls and courteously greet callers
• Take detailed messages
• Provide requested information
• Dispatching
• Answer incoming calls via computer software and assist customers

Training

• 100% attendance is required in all phases of the on-boarding process
• You must first attend a mandatory orientation session
• Orientation and training are mandatory and paid
• Training is done virtually and will consist of virtual instructor led training

Orientation:Tuesday May 30, 2023

Orientation Time:11:45am to 12pm EST training is immediately followed

Training:Tuesday May 30, 2023

Training Time:12pm EST(noon) to 3pm EST

Shifts

• Agent must be available to work a minimum of 25 hours per week (maximum 40 hours a week) within the hours of operation noted below:

Hours of operation for the program

24 hours a day 7 day per week with a concentration on hours Monday-Friday 3:00 pm EST to 8:00 am EST (convert these times to reflect in your time zone)

Saturday and Sunday 24 hours a day are available to work

Holidays 24 hours a day are available to work

• Weekend hours:8 hours per weekend required
• Holidays and weekends are required. Holiday hours are determined based on client need and can vary.

*while it is a 24 hour a day 7 day per week call center, our biggest focus is 3:00 pm to 8:00 am EST Monday through Friday and 24 hours a day on weekends and holidays.

Pay Rate

• All mandatory events are paid (orientation &training)
• $15.00 per hour
• We are paid biweekly via direct deposit
• This is a W2 (employee) position

Employee Benefits

• Accrued paid time Off (PTO)
• Sick time

Technical Requirements

• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems areNOTcompatible
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
• USB headset with noise-canceling microphone; 3.5 mm headsets areNOTapproved and will not work with our software
• US based Internet service provider (ISP)
• Operating system – Windows 10 or higher

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

*If you are selected, your offer is contingent upon successfully completing and passing a background check.

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems areNOTcompatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for the hiring company.

Salary Description15.00 per hour