Systems Administrator, Tech Pubs

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:

The ideal candidate is well-versed in DITA, content and translations management technologies and possesses in-depth knowledge in desktop and server software applications. The Administrator has experiences installing new software releases, system upgrades, evaluating and installing patches, and resolving software related issues. Experience with translation is highly preferred.

Roles & Responsibilities:

The responsibilities and duties of this role include, but not limited to the following:

• Follow technology trends and evaluates tooling needs and recommends potential solutions
• Develop and maintain usage scenarios; monitors and modifies usage scenarios when necessary
• Identify and work on continuous improvement of the systems or applications through installations, upgrades, configuration changes and error management
• Manage the translation tasks including creating and downloading translation packages from the applicable system
• Integrate content development with existing technologies and adapt processes to align with them
• Maintain vendor relationships and escalate issues to vendors when necessary
• Develop, conduct, and maintain training for cCMS users such as writers, reviewers, and localization specialists
• Participate in selection, implementation, and maintenance of the cCMS and TMS related tools
• Manage user and group maintenance, adding, removing, and activating users for test and production document bases
• Troubleshoot cCMS issues and provide technical support for the writers
• Solicit feedback from the writing team regularly on problems, design, workflow, and communicates process or tool changes
• Support content developers and DITA team members by troubleshooting and resolving issues identified in authoring tools and the cCMS

Qualifications

Skills, Experience, Education, & Training:

• Extensive experience with one or more of the following technologies: Arbortext Editor, XMetal, Oxygen XML Editor, or easyDITA
• Familiarity with localization tools and processes preferred
• Highly organized and ability to prioritize required
• Excellent collaborative problem solving skills
• Experience with medical devices and FDA regulated environment preferred
• Demonstrated experience in writing scripts
• Excellent written and verbal communication skills across global and culturally diverse teams required
• Experience in communicating technical information to writers including tool training, mentoring, or best practices.
• Experience in DITA customization including implementing constraints and customizations
• Ability to handle multiple projects and assignments concurrently while maintaining high levels of quality and effectiveness
• Minimum 5+ years working with documentation and publishing tools
• Minimum Bachelor’s degree in information sciences or related field
• Ability to work well independently and with team required
• Proven experience supporting an XML authoring environment and a DITA CMS
• Solid understanding of DITA semantics, taxonomy, and search technologies

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed below:

Base Salary Range Region 1:$137,200 - $197,400
Base Salary Range Region 2: $116,600 - $167,800
Shift: Day
Travel: 10% of the time