Support Technician Jobs

A Few Words About Flowbird…

As a world leader in urban mobility solutions we are the trusted partner of cities, private operators and authority bodies in over 4,350 cities and 80 countries. With over 1,300 employees within the group, we are proud to improve the daily lives of over 100 million citizens every week. By joining us, you can also imagine the future of urban mobility for a greener world; parking, public transport, electric vehicle charging, payment and mobile applications.

To meet the challenges ahead, we are looking for the talents of today and tomorrow. Joining us means evolving in an international, technological and innovative environment.

Flowbird, USA is looking to grow and has an exciting opportunity for a Support Technician- Level 1 in Moorestown, NJ. This full time position is in our beautiful, collaborative office 5 days a week.

Core Responsibilities

• Manage back-office configuration of terminals and users
• Troubleshoot for customers via live chat, email and phone channels
• Investigate, verify and isolate reported issues and causes
• Activate and deactivate terminals, SIM cards and EMV readers
• Assist customers with report building and scheduling
• Provide level one technical support
• Escalate support cases that cannot be resolved at Level 1
• User admin support
• Assist customers with coordinating parts order including identifying correct part numbers
• Send terminal configuration and UI changes
• Answer and respond promptly to inbound multi-channel support requests from customers and distributors for hardware, software and back-office systems

Education And Experience

• 2 years’ experience in high-traffic customer service setting with multi-channel support
• Ability to use web-based applications and MS Office products proficiently
• 2 or 4 year technical degree or equivalent experience
• Help desk experience required

Preferred Skills And Abilities

• Strong problem-solving, troubleshooting methods, and research skills
• Willingness to cover rotating after hours/weekend and on-call shifts as needed
• Experience with electronic vending systems and credit card processing desired
• Excellent verbal and written communication skills
• Experience and knowledge of programming, 12-volt DC electrical systems, solar charging systems and wireless modems desired

Location:

• Moorestown, NJ: Reliably commute or planning to relocate before starting work (Required)

Our employees are offered a comprehensive benefit package after 30 days of employment. We offer medical, dental, vision; both a non contributory and contributory plan, plus additional voluntary benefits. In addition to a 401k plan with company matching contributions, the company provides a life insurance policy, short term and long term disability and generous paid time off.

EEO Statement: Flowbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.