Support Specialist Jobs

Sigmasoft (SSIT)is an Agile digital-first strategy technology services and consulting business advisory firm specializing in reshaping the future of digital experiences, ML and AI by aiding our client’s breakthrough better search experiences and user interfaces from inspiration gained through being industry innovators with up-to-date key technological insight and dynamic strategical advancements.

As aGreat Place to Work Company, ISO certified,CMM Level -3company, we are a young, fast-paced, and intelligent customer engagement platform fostering innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies likeArtificial Intelligence, RPA, IoT, Big Data, CRM, and ERPplatforms.

In justnine yearssince our inception, we have been working withleading Fortune 1000 clientswith a global presence encompassingFour countries.We have offices inSanta Clara, California; Irving (Dallas Fort Worth), Texas; Halifax, Canada; Mexico, Bengaluru, and Hyderabad, India.

Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it yourpassionto uncoveropportunitiesothers are unaware of and to champion them? Do you craveownershipand a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Job Profile

Position: Renewal Support Specialist

Location: Raleigh NC

Duration: 18+ Months

Positions: 20

Job Description:

Improve Partner behavior on Intent Capture (NEW vs. RENEW)

Improve Organic Renewals through CCW-R and SUB UI through partner enablement.

Support Partners to identify the right renewal reference during Quoting.

Validating ATRs, Renewal References, and requesting correction of invalid data

Create Quotes & attach Quotes to Opty’s

Notifying Renewal Managers when CCW-R/SUB-UI were not used for renewals by Partners.

Support top iACV and attrition deals.

Minimum Requirements: (“Must have” Qualifications)

1. BA/BS degree

2. 2+ years of business experience

3. Excel Skills with Pivot Tables, vLook Ups, and Macros

4. Strong communication skills