Support Specialist Jobs

About the Company:

Celebrating the 38th year of serving equipment dealerships in the Agriculture, Construction, Material Handling, Equipment Rental, Aggregate, and Industrial industries with our web-based dealership management software. We have the rock-solid foundation of an industry leader with the passion and the spirit of a start-up. We believe in an entrepreneurial workplace, where ideas are encouraged, and initiative is rewarded.

HBS Systems offers a generous compensation package including the following:

• Casual dress code
• Remote working flexibility
• Free gym, breakfast daily, weekly lunches for on-site employees
• 100% Company-paid life insurance, Short-term and Long-Term Disability benefits
• Medical, dental, vision insurance with dependent paid coverage
• Open PTO policy
• Company lunches and events
• Paid holidays
• 401(k) retirement plan

:

HBS Systems is seeking qualified candidates to support our clients using our Equipment Dealership Management System (ERP software). This is a help desk position that will work with customers via phone, email, and other technologies. Our packaged software includes Payroll, Point of Sale Invoicing, Parts Inventory Management, Full Accounting (A/R, A/P, General Ledger), Unit Inventory, Service, and Rental modules.

Location: This is a fully remote position.

Travel: This position will require 10% travel.

Pay Rate: $24.00 to $26.00 per hour

Job Duties:

• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in Salesforce
• Follow-up and update customer with a resolution status
• Quickly and courteously build rapport through effective customer communication and interaction skills
• Possess a strong understanding of our software solutions
• Perform remote troubleshooting through diagnostics
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Work independently with little supervision and also as part of a team

Job Qualifications:

• Proven experience as a support specialist or computer support role
• Must be willing and able to travel overnight 10%
• High technology IQ and proficiency with Microsoft Office applications
• Bachelor's degree or 3-5 years of equivalent work experience preferred
• Excellent communication skills, both written and verbal
• Solid understanding of computer systems, mobile devices, and other technology products
• Agricultural, Construction, Truck, Auto or Power Sports Dealership experience helpful

Must be legally authorized to work in the United States. Candidate must not require HBS to commence ("sponsor") an immigration case to employ candidate (H-1B or other employment-based immigration cases)