Support Analyst Jobs

Support Analyst

Benefits

• Company pension scheme matching up to 5% of salary.
• Dental and vision coverage.
• Short-term and long-term disability coverage.
• Private medical insurance.
• Life assurance.

Location

• Jacksonville, FL
• Duval County

ISGF's client is a leading provider of innovative global banking software solutions seeking candidates to join their Support team in Jacksonville for a unique opportunity to work with cutting-edge technologies and diverse clients and advance your career in a forward-thinking organization.

Responsibilities

• Maintain support call documentation and resolved complex support calls to maximize customer satisfaction.
• Provide high-quality customer support by investigating and resolving queries and issues through phone or remote access.
• Document support issues and ensure they are fully managed, including regular customer updates.
• Demonstrate excellent customer-facing communication skills and a professional telephone manner.
• Review and approve support acceptance of new releases, applications, and solutions.
• Contribute to process improvements, and document common issues and workarounds to minimize future support calls.

Key Skills

• Familiarity with Relational Databases (DB2, Oracle, or MS-SQL) is advantageous.
• Basic knowledge of operating systems (Windows or Linux/Unix).
• Readiness and eagerness to learn quickly.
• Proficiency in English, with German language skills, is an advantage.

Qualifications

• Technical background.
• Banking and finance experience is desirable but optional.
• Relevant computing qualifications are desirable, along with vocational experience.
• Experience in customer application support for client-server or web products.

This is a provisional description; upon application, we will gladly share the full details to further your understanding of the role.

ISGF is an Equal Opportunity Employer (EOE)