Supervisor, Operations Jobs

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

• Applicants for this job have the flexibility to work remote from home and must reside in IL. Must attend monthly, in-person meetings.

Position Purpose: The Supervisor Operations provides direct supervision to entry and/or processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet organizational objectives and contractual requirements. Develops policies and procedures to improve efficiencies and to support new contracts or programs. Interfaces with internal staff at all levels, field personnel, staff from other contractors and customers. Creates and monitors reports as required for process control and production effectiveness. Completes special projects as required.

Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement
Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary
Responds to customer inquiries and tracks issues for possible process improvement
Represents department with efforts to promote relationships, improve processes and secure goals
Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements
Performs quality control work and provides feedback and coaching to staff
Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling)
Handles escalated telephone calls
Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives
Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts
Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction
Completes special projects as required

Education/Experience: Bachelor’s degree or equivalent work experience. Minimum two years direct supervisory experience including hiring and firing authority for minimum of ten associates. Two years experience in healthcare (government healthcare delivery preferred) or production environment required. Call Center experience, prior leadership experience, proficient in Excel preferred.
Government Security/Clearance/Citizenship Requirements: May require US citizenship and current security clearance.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.