Supervisor Field Operations Jobs

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Motivates team for continuous improvement and achievement of maximum performance.
• Celebrates successes, appropriately uses rewards and recognition.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
• Will represent Century Link with customers and governmental agencies.
• Collaborates with the union to achieve a win-win working relationship.

Minimum Qualifications:

• Working knowledge of the splicing and construction process for the telecommunication industry.
• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Preferred Qualifications:

• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• Must perform work with minimal supervision.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• 2+ years of experience managing teams within a telecom technical environment.
• Must be able to prioritize multiple projects and perform under pressure.
• 2+ years of experience with Excel, email and legacy systems.

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