Sr. Field Service Technician

Location- Columbus, Mansfield -Ohio

The Sr. Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies equipment at our customer sites. We take a holistic approach in solving our customers' toughest problems. Our Field Technicians represent the "Face of CDK" to the customer.

We are seeking positive, hardworking candidates who are a motivated self-started that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

Responsibilities

• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Install and perform onsite repairs of simple network products.
• Obtain meaningful results from projects assigned and/or approved by supervisor.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
• Respond to and resolve assigned onsite preventative and corrective maintenance calls
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Interface with baseline region on service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.

Skills and Qualifications

• Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
• Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
• Good interpersonal and organizational skills.
• Ability to operate test equipment.
• Superior troubleshooting skills.
• Ability to interact with upset clients and defuse possible client dissatisfaction. The FSR will most often be the person involved with the most difficult and tense situations at the client sites. Superior client relations’ skills are a necessity. Good understanding of CDK business and associated service strategies.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily
• Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time.
• Strong communication skills.
• Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
• Strong working knowledge of Windows based operating systems and applications.
• This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations.
• Ability to plan projects within established deadlines, etc.

• Minimum AA degree in Electronics, Computer Technology or equivalent experience.
• Preferred: BS degree in Computer Science or equivalent experience

CCNA and MCDS Certification - preferred

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• Tuition Reimbursement
• 401K Matching Program

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.