Sr. Field Service Technician

In this Sr. Field Service Technician role for CDK Global, you will provide service and handle installations of various pieces of electronic equipment found within the car, truck and power equipment dealerships within the Iowa region.
This equipment will include printers, PC’s, servers, scanners, networks, wireless, IPT phones and other various electronic hardware. On occasion, the individual may work on projects outside of our main client base including time clock installs and relocation work for other companies we contract with. To do this, you will need to be able to research manufacturer documents which will be provided by an extensive in-house library. You’ll receive a company vehicle to maintain, along with inventory to do your repairs and installations.

You will work out of your home or residence. The vast majority of the work will be at client sites and the individual is expected to be out the door by 8AM if work is present and or unless is otherwise directed.

Since you are representing CDK, you will need to maintain a neat and professional appearance, wearing business casual apparel and practicing professional active-listening skills. Some occasional night and weekend work may be required. A clean driving record with a valid driver’s license, passing a background check, and a drug test is required.

You will work on:

Laser printers, Dot Matrix printers / Line Printers
Networks, i.e. WAN/LAN, Routers, Switches, etc.
IPT Phones / VOIP / Wireless
Hardware Installations
Spares Inventory management
Qualifications Required:

In this role, we have determined some key success factors:

Adaptability
Self-Starter
Organized
Collaboration
Ethics / Integrity
Professional / Technical Expertise
Customer Service - Service Orientated / Client Focus
Some after-hours / on-call availability will be required

We are looking for as many of the following skills and experiences as possible. The ideal candidate will possess them all.
1+ years’ experience as a Field Service Rep installing and repairing computer systems, or a recent grad of a solid technical school or institute. Electronic or technical background and Client Service background. Computer Software Skills - Knowledge of Windows based O/S and applications
Computer Hardware Skills
Electronics: Ability to effectively operate electronic test equipment.
Basic troubleshooting skills.
Associate's Degree or better, with additional experience accepted in lieu of a degree.
Computer Technology, Personal Computers, Basic Network or other certifications are a plus.
Required to perform the essential functions of the job:
Lifting - Up to 50 lbs.
Driving - 45% of the time or better, occasional extended drive times of 6+ hours.
Unusual Work Hours - After hours and weekend as approved by Management.
At CDK Global, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. Inspiring innovation is a core value at CDK.

To succeed, we invest in technologies, programs and our people to continually improve the way we help our clients run their businesses. If success motivates you, you belong here at CDK.
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.