Social Work Case Manager

Job Role Summary

Responsible for providing a continuum of social work services in an assigned work setting that will assist patients/clients and their families find practical ways of resolving social, emotional and environmental problems that interfere with optimum functioning and attainment of total health. Works closely with other community agencies and service providers to maximize health outcomes for individuals, families, and communities. The majority of services provided are home-based.

Essential Duties

• Assists in developing and leading groups in the community, based on identified needs and evaluates the group’s effectiveness.
• Assumes responsibility for maintaining current knowledge of information relevant to specialty area.
• Maintains a current file of referral sources; cultivates a network of resources and collaborates with inter/intra agency personnel involving referral activities.
• Frequent external contacts with patients/clients, families, health, and social service agencies concerning referrals, care coordination and acquisition/provision of confidential information.
• Serves as social work services resource/consultant person concerning appropriate management of social situations that affect the effective functioning of individuals and families.
• Perform other duties as assigned.
• Maintain confidentiality of patient/client records and information in accordance with HIPAA guidelines.
• Functions as a skilled consultant concerning effective management of interpersonal situations that affect the positive coping skills of individuals, families, at-risk groups.
• Utilizes communication and problem-solving knowledge/skills to identify and facilitate resolution of problems in team functioning.
• Occasional requirement to testify in court cases (abuse/neglect, custody).
• Assists the Administrator of Social Work and Clinical Coordinator in program design and implementation of social work services, goals, and objectives.
• Participates on SW/ MCPHD & H&HC/Community committees/projects as required or assigned.
• Patient/Client and their family’s records and information, staff records and/or their families, of all other confidential information presented orally and or in writing will be kept confidential.
• Provides therapeutic social work intervention to diverse client system which may include but not limited to crisis intervention, community resource referrals, client advocacy, support, outreach, follow-up, education, and intra/inter agency consultation.
• Observes and Interprets impact on client functioning in environmental conditions and family interactions through home visits, office visits and community encounters.
• Documents services rendered via client records, statistical records, and written summaries.
• Participates in staff meetings, in-services, educational programs, and trainings; and assumes responsibility for continuous professional self-development.
• Prepares written reports and clinical records (progress notes, summaries, statistical forms, etc.) of services rendered; responds timely to requests for information.
• Participates in a multidisciplinary team effort to coordinate/implement services that will ensure appropriate treatment plan continuity of care for all clients/patients served of care.
• Assumes advocacy/liaison/collaborative role for patients/clients via contacts with community agencies/personnel, hospital personnel, court disposition hearings, abuse cases, etc.; collaborates with inter/intra agency personnel involving referral activities.

Other Duties and Responsibilities:

• Participate in Health Fairs.
• Trained at the appropriate National Incident Management System (NIMS) and Incident Command System.
• Serve on appropriate committee and task forces as assigned.
• Training on Psychological First Aid (PSA) in preparation to participate in the response to public health disasters/emergencies.

Qualifications

• A valid Indiana Driver’s License and access to a vehicle is required.
• Bachelor’s Degree in Social Work.

Knowledge, Skills & Abilities

• 1-3 years of social work experience in a healthcare setting is preferred.
• Ability to work cooperatively with multi-discipline teams in situations requiring a high degree of flexibility, creativity, and initiative.
• Graduation with bachelor’s degree in social work from an accredited School of Social Work.
• Apply social work techniques/principles including evaluative, intervention, counseling methods; toward productive problem solving in the client /worker relationship.
• Knowledge and use of computer and skills for writing/documenting case notes, reports, e-mails, etc.
• Knowledge of pertinent State/Federal laws, regulations, community systems, and resources.
• Communicate effectively with a wide variety of people, and perform duties independently in a wide variety of settings,

Working Enviornment

• Frequent external contacts with patients/clients, families, health care and social service agencies concerning referrals, care coordination; and acquisition/provision of confidential information.
• Daily contacts with patients/clients, health, social work, and other professionals to initiate/provide/obtain services for patients/clients.
• Flexibility and high level of organizational skills to respond effectively to changing situations/priorities/locations.
• Occasionally required to testify in court cases (abuse/neglect, custody, environmental issues).
• All Patient/Client records and other client information must be stored in a secured locked cabinet in a safe and confidential environment.
• In-county travel: Visits to office, community locations, and client’s school or home as needed or required.
• Patient/Client medical records cannot be transported home or to another work site without permission from the supervisor and in compliance with MCPHD HIPPAA guidelines and protocol.
• Possible exposure to communicable diseases, infections; and other hazards, involved in home office, clinic, and community site visitations.
• Effective response to stress situations; and appropriate response in dealing with difficult patients/clients/families.