Site Reliability Engineer (Remote)

The Site Reliability Engineer (SRE) is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. This role will be a member of a team that focuses on DevOps, DevSecOps and SRE for the Dental Software Organization. The role drives continuous improvement in delivery of resilient, scalable, performant, secure, and high-quality cloud-native services. Collaborating with DevOps, DevSecOps, and development teams the SRE identifies cross-team issues which create risk for operations across the organization and resolving those issues with a mixture of engineering, troubleshooting expertise, and general operational guidance. You will proactively drive improvement of enterprise cloud capabilities while creating best practices and tools to empower developers to create, deploy, and operationally support services. As a key contributor in the organization this role is responsible for the working with SRE team members as part of the DevOps culture, highly scalable architectures, and lean development utilizing agile practices.

Essential Functions

• Build monitoring that alerts on symptoms rather than outages
• Recognize and address sub-standard performance based on key performance indicators (KPIs)
• Plan, design, deploy, and operate Site Reliability Engineering capabilities for cloud products & services
• Continuously build, automate, and improve upon capabilities that are secure, scalable, performant, and resilient
• Define needs by documenting processes; includes research, planning and writing supporting documentation
• Work closely with Infrastructure, Network, Security, Architecture, and Development teams to build highly performing, scalable, and secure Azure environments
• Educate yourself and others on anything that helps service teams more quickly and easily build, test, deploy & run their services to be more reliable

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Participate in regulatory and compliance activities as necessary

Required Qualifications

• Proven experience in DevOps culture and site reliability engineering focused on the customer, cross-functional autonomous teams, and continuous improvement
• Experience in monitoring infrastructure, application uptime, latency, and performance on large distributed systems
• Demonstrable cross-functional knowledge with systems, storage, networking, security, and databases
• Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization
• 3+ years in software or operations engineering
• Bachelor's degree in Computer Science, Management Information Sciences or area of functional responsibility preferred, or equivalent years of industry work experience
• 1+ years of Site Reliability engineering or similar experience with cloud-native solutions
• Familiarity with version control systems e.g., Git, SVN, CVS
• Exhibit proficiency at troubleshooting various cloud and system related issues
• DevOps experience with a cloud-native web application hosted in one of the three major cloud platforms
• Experience in designing and implementing a continuous integration pipeline (CICD)

Preferred Qualifications

• A passion for automation with a desire to eliminate toil wherever possible
• Experience managing infrastructure as code via tools such as Terraform
• Microsoft Azure experience
• Proven experience with application performance monitoring tools (Dynatrace, AppDynamics)

• Office environment – either in Patterson facility or at home/remote location
• Travel to corporate sites is periodically required (Quarterly or so)

Periodic on call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods