Senior Operations Specialist (3Pl Performance)

We are seeking a highly experienced and motivated Senior 3PL Performance Specialist to join our team. As the Senior Specialist, you will manage a team of people responsible for overseeing the performance of third-party logistics (3PL) providers. You will be responsible for ensuring coordination of inbound container shipments, on-time and accurate dispatch of orders, ensure a low damage handling ratio and compliance with company standards.

What you’ll be doing

• Ensure accurate and timely completion of all inbound container shipments, including customs clearance and payment of duties and fees.
• Identify opportunities for cost savings and process improvements, including automation and optimization of 3PL performance and inbound container coordination.
• Develop and implement processes to monitor and report on 3PL performance metrics, including KPIs, SLAs, and cost performance.
• Analyze data and provide regular reports on 3PL performance, identify areas for improvement and make recommendations for process improvements.
• Manage a team of 3-4 people responsible for 3PL performance and oversight and import container coordination.
• Develop and maintain relationships with 3PL providers to ensure on-time delivery, accuracy, and compliance with company standards.
• Work with vendors and suppliers to ensure compliance with import regulations and documentation requirements.
• Collaborate with other departments, including transportation, warehouse, and purchasing, to ensure timely and accurate communication and coordination of inbound container shipments.
• Participate in cross-functional teams and projects to support business goals and initiatives.

What you’ll need

• At least 5 years of experience in logistics and supply chain management, with a focus on 3PL performance management and inbound container coordination.
• Proficient in analytics.
• Familiarity with logistics management software and systems, including TMS, WMS, and ERP Systems.
• Ability to analyze data and provide regular reports on 3PL performance metrics and cost performance.
• Excellent communication, collaboration, and interpersonal skills.
• Experience in managing and negotiating contracts with 3PL providers.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Strong understanding of warehouse operations and import coordination.
• Bachelor's degree in logistics, supply chain management, or related field.

What we promise

Our first promise - the ride of a lifetime

You’ll be joining a company in its most exciting phase; we’ve proven our product market fit, and with the growing online penetration of furniture, we’re now focused on hypergrowth. You’ll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

Our second promise – a place to thrive

We’re building a company that has people as one of the company’s core pillars for success. It’s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We’re committed to our employees’ growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.