Sales Manager Jobs

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Sales Manager is responsible for successful management of a team or teams of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives.

Direct Reports

• Mortgage Consultant

Principal Duties

• Manages teams' sales performance, motivation, scheduling, training and administration of policies/procedures
• Maintains personal and team compliance with NewRez Code of Conduct
• Collaborates with the Operations Department to assist in the flow of production/sales
• Originate mortgage loans by responding to company-provided leads via phone in a timely manner
• Advises and assists in resolution of customer complaints concerning any area of the company
• Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelines
• Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
• Recruits, interviews and selects loan originators
• Works with the Call Center Regional Manager to achieve team/Regional goals
• Performs other duties as assigned by the Regional Manager
• Provide superior customer service skills
• Participates in Corporate working groups
• Originates and maintains personal loan production
• Assists in training/development of loan officers to function in all aspects of the origination process
• Stay informed of developing trends in the mortgage industry
• Teaches sales techniques in an environment with company provided leads

Education And Experience Requirements

• Track record of mentoring and promoting Mortgage Consultants
• Relevant experience in selling mortgage products in the finance company/mortgage industry preferred
• Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a manager
• Experience with phone/internet lead solicitation
• Prior management experience

Knowledge, Skill, and Ability Requirements

• Ability to supervise workflow with focus on quality results
• A solid understanding of appraisals, title reports and product guidelines
• Positive team-building skills
• Ability to work independently
• Ability to delegate in a positive style with thorough follow up skills
• Persuasive, selling communication skills
• Detail-oriented with efficient focus on work activities
• Work efficiently and accurately with proven success in a fast-paced environment

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks

• Casual Workplace
• Employee Engagement Activities
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays

Company Benefits

• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Medical (including Health Savings Account & Flexible Savings Account)
• Advancement Opportunities
• Pet Insurance
• Performance-based Incentives

Newrez NOW

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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