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Rx Refill Tech Ii - Clinic - Clinic Pharmacy Services

Company

Hoag Memorial Hospital Presbyterian
Address , Costa Mesa, 92626, Ca
Employment type
Salary $22.07 - $33.91 an hour
Expires 2023-07-27
Posted at 10 months ago
Job Description
Salary Range: $22.0700 - $33.9100 /hour
Functioning as a pharmacy technician II, this individual is part of the Centralized Prescription Renewal Clinic (RxRefill Clinic) in handling all incoming prescription refill requests and some medication prior authorization requests following established medication protocols and approved guidelines for the medical group providers.
The team is based in a business center setting. There is no pharmacy at this site and handling of drugs is not within the scope of this role.
  • Must know how to prioritize tasks assigned by Manager with the intent to meet all deadlines.
  • Utilize authorized physician protocol to process prescription refill requests in a timely manner and document into EHR system.
  • Provide timely feedback about processes to improve provider and patient experiences and satisfaction.
  • Make recommendations on efficiencies, improvements, or enhancement to existing workflow and process
  • Attempt to solve medication issues, including prior authorization, sending messages to providers and teams via EHR system for outstanding office visits, lab work, or contacting providers/clinics directly for questions.
  • Apply knowledge/skills to complex activities. Approach situations with a problem-solving attitude while being detail oriented
  • Understand and use proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner.
  • Remain flexible with the needs of the business
  • Responsible for processing and follow up of some prior authorization requests for medical group providers
  • Handle intake of refill requests using established scripts, protocols, and service processes.
  • Remain available to staff to answer questions directly in-person, via telephone, email, or instant message.

Education and Experience:
  • 3 years’ experience as a Pharmacy Technician
  • High School Diploma or GED
  • Working skills in general mathematics and familiar with medications and medical terminology

Preferred:
  • 1 year experience in third party prescription program claims adjudication
  • 1 year experience working with prior authorizations
  • EPIC or other EMR use or knowledge
  • Experience working in a high volume and fast paced pharmacy environment
  • Insurance benefit knowledge and understanding
License Required:
California Board of Pharmacy Technician License

Certification Preferred:
PTCB Certification