Retail Associate Lead - Aspenx

Company Description

Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal. With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people. We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.

“The budgeted hourly range for this position is $23.00 - 27.00. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.”

The retail lead associate helps the retail manager promote excellent teamwork, great customer service, enforcing loss theft prevention, and implementation of store and its appearance and presentation, and company policies and procedures. The Retail Lead is also vitally involved in maintaining fun, safe, energetic Aspen Snowmass ski/snowboard lifestyle ambiance in the retail store while making a life-long customer, not just a sale.

Essential Job Functions

• Documents sale by creating or updating customer profile records
• Merchandise, display, front, and restock the retail space
• Wraps or bags merchandise for customers
• Greets customers promptly and determines needs quickly
• Collaborates with other team members to keep the sales floor area clean and organized at all times
• Counts and balances tills
• Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
• Other duties and responsibilities as assigned
• Obtains merchandise requested by customer or receives merchandise selected by customer
• Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections; offering suggestions and recommendations for ski, snowboard and general winter sports merchandise
• Assists in maintaining the back stock room
• Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
• Keeps clientele informed by notifying them of sales and future merchandise of potential interest
• Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
• Helps with opening and closing cleaning duties
• Possesses detailed knowledge of product benefits and features
• Stocks shelves, counters, fixtures or tables with merchandise
• Open and closing duties of the retail stores (ASPENX and The Little Nell Boutique)
• Utilizes the company’s POS system to process discounts and payments, administer exchanges and returns, provide change and receipts
• Cleans shelves, counters, fixtures or tables
• Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room

Qualifications

• Computer proficiency required
• For Alpine stores:
• High School diploma or equivalent preferred, but not required
• Written and speaking fluency in English required
• Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred
• For Snowboard stores:
• Previous customer service or retail sales experience required
• Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
• Boot fitting experience a plus
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
• Merchandising skills required
• Experience in customer service in a luxury environment preferred
• Knowledge of United States currency required

Additional Information

Supervision Given and Received

Supervision given: Exercises direct supervision over Retail Associates. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here