Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Service Support(Remote)
Recruited by W3Global 7 months ago Address United States
Director Emergency Service Jobs
Recruited by TriOptus 7 months ago Address Largo, FL, United States
Customer Service Specialist Jobs
Recruited by Aurora Enterprise 7 months ago Address Glendale, CA, United States
Administrative Assistant/Dispatch/Customer Service
Recruited by Omega Medical Mechtronics 7 months ago Address Redmond, WA, United States
Customer Service / Dispatch Rep
Recruited by Raptor Rooter & Plumbing 7 months ago Address Spokane Valley, WA, United States
Customer Service Rep Trainee (Monday To Friday 8:30Am To 5:30Pm)
Recruited by Glidewell Dental 7 months ago Address Irvine, CA, United States
Customer Service Rep Trainee (Monday To Friday 7:00Am To 4:00Pm)
Recruited by Glidewell Dental 7 months ago Address Irvine, CA, United States
Customer Service Rep Trainee (Monday To Friday 8:00Am To 5:00Pm)
Recruited by Glidewell Dental 7 months ago Address Irvine, CA, United States
Customer Service Rep - Office Administrator
Recruited by Nero Air Conditioning & Heating, Inc. 7 months ago Address North Haven, CT, United States
Customer Service Rep (Csr)
Recruited by LaPlante Electric 7 months ago Address Ogunquit, ME, United States
Customer Service Specialist Jobs
Recruited by Ultimate Staffing 7 months ago Address Greater Minneapolis-St. Paul Area, United States
Customer Service Specialist - Remote | Wfh
Recruited by Get It Recruit - Healthcare 7 months ago Address Scottsdale, AZ, United States
Customer Service Specialist - Freelancing After 90 Days - Remote | Wfh
Recruited by Get.It Recruit - Administrative 7 months ago Address Scottsdale, AZ, United States
Customer Service Rep/Expediter (06240) - 2400 E. 88Th Avenue
Recruited by Domino's 7 months ago Address Thornton, CO, United States
Client Support - Customer Service Rep - Remote | Wfh
Recruited by Get.It Recruit - Administrative 7 months ago Address Eagle Mountain, UT, United States
Remote Customer Service Rep ($15.00 - $16.00 / Hour)
Recruited by Talentify.io 7 months ago Address United States
Customer Service Supervisor - National Remote ($46700.00 - $91300.00 / Year)
Recruited by Talentify.io 7 months ago Address United States
Specialist Customer Service - Remote ($16.00 - $17.00 / Hour)
Recruited by Talentify.io 7 months ago Address United States
Dispatch / Customer Service Associate
Recruited by Raptor Rooter & Plumbing 7 months ago Address Coeur d'Alene, ID, United States
- Remote/Home Based Jobs
Recruited by Worldwide Clinical Trials 7 months ago Address United States
100% Remote-$16/Hr On 1099-Customer Service Support @ Remote.
Recruited by Dice 7 months ago Address United States
Remote Customer Service Specialist ($20.00 - $25.00 / Hour)
Recruited by Talentify.io 7 months ago Address United States
Customer Service Specialist Jobs
Recruited by Zobility 7 months ago Address Newark, CA, United States
Customer Service Specialist - Remote / Telecommute ($18.00 - $19.00 / Hour)
Recruited by Talentify.io 7 months ago Address United States
Customer Service Rep (Remote)- Urgent Hire ($20.00 - $21.00 / Hour)
Recruited by Talentify.io 7 months ago Address United States
Customer Service Specialist Jobs
Recruited by City of Kansas City, MO 7 months ago Address Kansas City, MO, United States
Customer Service Rep Sr.
Recruited by City of Scottsdale 7 months ago Address Scottsdale, AZ, United States
Customer Service Rep(02434) - 977 Hawthorne Ave
Recruited by Domino's 7 months ago Address Cincinnati, OH, United States
Customer Service Rep(05935) - 616 N Jefferson St
Recruited by Domino's 7 months ago Address Jackson, MS, United States
Customer Service Rep(02957) - 120 E Vandalia St
Recruited by Domino's 7 months ago Address Edwardsville, IL, United States
Customer Service Rep(06250) - 3304 37Th St
Recruited by Domino's 7 months ago Address Evans, CO, United States

Remote Customer Service Rep - Emergency Roadside Service

Company

AAA The Auto Club Group
Address ,
Employment type FULL_TIME
Salary $19 an hour
Expires 2023-07-21
Posted at 10 months ago
Job Description
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time

Exempt/Non Exempt:

Hourly
:

Position Description
Primary Duties and Responsibilities (details of the basic job functions):
Responds to member/customer requests for emergency road service in a call center environment.
Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers.
Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details.
Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary.
Recognize, promote and process membership sales opportunities.
Verifies completed status of call and closes out on system.
You can make a difference by helping our members during stressful situations. Come to the rescue by:
  • Providing superior customer service during every member interaction.
  • Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
  • Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.
  • Analyzing member accounts to determine additional products and services that benefit the member.
  • Responding to a high volume of emergency road service requests in a call center environment.
To prepare you for this exciting opportunity, we offer:
  • Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00am - 5:30pm CST
  • Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
  • Voluntary overtime opportunities
  • Full-time paid Training beginning Thursday, June 15th, 2023.
As a reward for your passion and commitment, we offer:
  • Paid Holidays
  • 401k Match
  • Corporate Incentive Program
  • Bi-Lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English)
  • PTO
  • Tuition Reimbursement
  • Dental
  • Vision
  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • Medical
  • $250 Perfect Attendance bonus after 90-days of incident free attendance
  • Employee Referral Bonus
  • Performance based incentives
  • Complimentary AAA membership
  • Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends.
  • Employee recognition program
This position will require that you have the following equipment for training and job performance:
  • Personal cell phone or home phone
  • Desktop or laptop computer with speakers and microphone option
  • Ability to connect to a router/modem with Ethernet cable
  • Ability to download company apps on cell phone or tablet
  • High Speed Internet access with minimum speeds of 100mb
  • Ear phones/buds or headset, preferred but not required
Supervisory Responsibilities (briefly describe, if applicable, or indicate none):
none
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
  • High school diploma or equivalent
  • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products
Experience:
  • Providing customers service in a professional manner and de-escalating situations
  • Navigating through a PC and/or automated processing system
  • Accurately inputting information into various fields using a PC keyboard
  • Performing mathematical calculations including adding, subtracting, percentages, etc.
  • Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
  • 6 months of Customer Service Experience
Knowledge and Skills:
  • Basic Computer skills
  • Understand, read and reconcile payment history
  • Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
  • North American geographical relationships
  • Strong interpersonal skills
  • Telephone etiquette
  • Accurately enter information on a personal computer
  • Read maps and use travel related tools (i.e., directional cues)
  • Strong communication skills demonstrated through the effective use of the Customer Interaction Model
  • Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications
  • Maintain accurate records
  • Strong written communications skills needed to respond in a professional manner to member/customer inquiries
  • Represent the Customer Care Department in a professional and positive manner
  • Road condition reporting terminology
  • Effective listening skills
Preferred Qualifications
  • College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses.
Experience in:
  • Promoting ACG products and services
  • Customer service environment
  • Identifying and responding to customer needs through cross-selling and up-selling products
  • Call center environment - minimum 6 months
  • Remote work
Work Environment
Works in a temperature controlled office environment. Irregular hours to include various shifts, weekends and/or holidays
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.