Remote Customer Service Agent - Help Others From Home

Join ECS as a Virtual Customer Support Agent. Our agents choose from many possible positions where they provide support to customers from the comfort of their homes.  Examples of positions may include coordinating roadside assistance for stranded motorists, assisting customers in navigating a tax company's website, and assisting individuals in getting a vaccine, in naming a few.  Our virtual agents are true professionals with relatable personalities and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company, this is the place for you.  If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy.
 
The starting pay for our agents is $10-14.25/hour for a minimum of 40 hours per week; and $7.25-13/hour for 25 - 39 hours per week (minimum number of hours required is 25).  We also include bonuses/incentives-based hours worked.  All hours/shifts are available (Days, Evenings, Nights, Weekdays, and Weekends) from which you can choose to work.  The earning potential is between $25,000-$40,000 annually if you're willing to put in the time and effort and offer excellent customer support.  This is an independent contractor opportunity.
 

• We will respond to you with a decision within two business days.  Please check your junk/spam folders for a message from us if you don't see it in your inbox.  We will be disappointed if we are unable to connect with you!

Responsibilities

• Providing excellent customer service by guiding and helping others with a friendly attitude
• Being accountable in all areas of work with us
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service.
• Participating in training and certification courses  
• Committing to and following through on working a minimum number of hours per week

Qualifications
Standard Requirements

• Must demonstrate professionalism with excellent typing, communication, and computer skills.
• Customer experience is preferred but not required. Must have excellent communication skills and a positive attitude.
• Must have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connection.
• Must be articulate with excellent command of the English language.
• Must be 18 years old or older.
• Must be willing to work hard and strive for high customer satisfaction ratings.
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessment.
• Must be skilled in spelling and grammar rules.
• Must have a high school degree or equivalent.
• Must be authorized to work in the US.
• Not eligible to residents of Arkansas, California, Connecticut, Maryland, Massachusetts, New York, Oregon, Washington, DC, and Wisconsin.
• Access to a smartphone for system verification is required.
• Must reside in the US.

 
Technical Requirements

• Maximum Network Latency: 120 ms
• Windows 10 (64bit) Operating System
• Minimum Hard Drive Available Space: 20 GB
• Minimum Internet Download Speed: 10 mbs
• You must have a desktop or laptop with an ethernet cable connected to your computer from your router or modem. 
• CPU Speed Dual-Core 2.8 GHz or better
• No Atom, Celeron, Pentium, or Opteron Processors
• Minimum RAM: 4 GB
• Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
• Minimum Hard Drive Total Space: 60 GB
• Minimum Internet Upload Speed: 3 mbs 
• Incompatible devices include Netbooks (Chromebooks, MS Surface, etc.), tablets, and all-in-one computers; all Mac Machines are not allowed.

Position Details:

• Work Location: Remote
• Part-time or Full Time
• Flexible work hours are more common for full-time employees, time zones may play a role, and certain industries and markets work around different schedules.
• Contract

Disclaimer:
ECS is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal or state, or local law. M/F/D/V/LGBTQ+