Relationship Banker I (Pt)

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.
ESSENTIAL FUNCTIONS
Operations

• Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Reconcile and balance teller cash drawer.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.
• Process outgoing wires.
• Perform deposits and withdrawal transactions.
• Assist in ATM balancing.
• Assist customers with problem resolution.

New Accounts

• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Perform all aspects of new account opening procedures for all bank products/services.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Proactively support branch new business promotions.
• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).

QUALIFICATIONS

• Ability to give and receive feedback to improve skills and job knowledge.
• Able and willing to commute as required for business needs.
• Ability to work independently and as part of team.
• College degree in business, accounting or finance preferred or related work experience.
• Detail-oriented and organized with good note taking and follow-up skills.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English
Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish
点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese
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