Regional Front Desk Manager

Job Summary:

The Regional Front Desk Manager supervises the day-to-day operations of the front desks and reception areas of RejuvenX. They train and manage staff, supervise administrative and clerical duties, and address patient complaints and queries.

Essential Duties:

• Must currently live within the region and be available for travel to regional offices.
• Current West Coast Region is St. Petersburg, Bradenton, Venice, Port Charlotte, Fort Myers, and Naples.
• Analyzes critical statistics and creates corrective action plans for each office in the region.
• Trains and develops new front desk assistants through multiple platforms including virtual and face-to-face meetings.
• Implements the customer service and front desk strategies to provide top-notch customer service and compliance to our patients.
• Works with other Department Team Leads to solve challenges that arise between departments.
• Critical involvement in hiring and interviewing new front desk team members.
• Steps in or provide coverage solutions for front desk team members when a post is open due to vacation, illness, etc.
• Properly utilizing the defined channels of communications within the organization for all needs, requests, and complaints.
• Carefully approves time off and coverage for Front Desk Assistants.
• Assures the Front Desk Assistants are utilizing and complying with the policies and procedures of the company to ensure customer service and maintain patient compliance and scheduling.
• Monitors and aids patient scheduling procedures for all Regional Offices.
• When needed, provides disciplinary accountability for the Front Desk Assistants in the region with appropriate documentation.
• Customer service and accountability for the Front Desk Assistants on the west coast of Florida through leading, coaching, and mentoring.
• Provides feedback and coaching to Front Desk Assistants through in-person office visit shadowing.
• Leads weekly training and management sessions with existing Front Desk Assistants.

Working Conditions:

This job operates in a professional office environment primarily but can include construction areas while in the field. This role routinely uses standard office equipment such as computers, phones, copiers, fax machines, scanners, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• This is primarily a sedentary role. This would require the ability to lift files, open filing cabinets and bend or stoop, as necessary. This position requires the ability to occasionally lift office products and supplies, up to twenty pounds.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Hearing: Adequate to perform job duties in person and over the telephone.

Supervisory Responsibility:

The WC Regional Front Desk Manager is a management role for RejuvenX with direct supervision of the front desk staff.

Position Type/Expected Hours of Work:

This is a full-time position with a minimum of 40 hours per week. Regular hours of work vary due to project timelines and travel schedule.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This job description has been approved by the Director of Human Resources.

Job Requirements:

• Ability to organize and prioritize work and manage multiple priorities.
• Knowledge of legal rules and guidelines.
• Excellent interpersonal and negotiation skills.
• Knowledge and understanding of the health care industry.
• Outstanding verbal and written communication skills.
• Employment contingent upon clear fingerprint and criminal history record.
• Proficient use of Microsoft Office applications (Word and Excel) and web-based tools.
• Natural teacher, trainer, mentor, and coach.
• Excellent attention to detail.
• Strong supervisory and leadership skills.

Education Requirements:

• At least 5 years of proven success in Front Desk management.
• Bachelor’s degree in Management, Business, Health Care Administration, or related discipline preferred.
• Management of 7-10 team members for at least 5 years, if in multiple locations, this is a plus.