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Company

Foley & Lardner LLP
Address , Milwaukee, 53202, Wi
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 10 months ago
Job Description
Overview:
The Receptionist is responsible for general reception duties including answering and forwarding incoming phone calls as appropriate and other clerical services as necessary. This position is also responsible for greeting clients and visitors, informing attorneys and/or business professionals of their arrival.
Responsibilities:
  • Orders and handles catering for meetings, as needed
  • Ensure reception and switchboard areas are neat and orderly at all times
  • Afford hospitality to visitors while in reception area
  • Observe general area for security or emergencies; call appropriate supervisor in difficult situations
  • Alert the designated Office Services Assistant of visitor office setup for upcoming visitors
  • Greet clients and visitors, inform attorneys and/or business professionals of their arrival and follow up until the guest has been met and/or directs guest to appropriate meeting room
  • Sign receipts and routes incoming express deliveries and hand-delivered mail
  • Answer incoming calls and gives general (non-legal) information to callers, route calls to appropriate individual, transfer calls to other Foley & Lardner offices
  • Monitor EMS (Event Management System) and review daily reports on conference room schedules
  • Sends email to office for management and attorney visitors, as appropriate
  • Review and forward messages left in the after-hours voice mail
  • CE Manager and Professional Development Liaison who handles CLE meeting coordination and communicating with the Professional Development Department before and after meetings
  • Observe general reception area for security or emergencies and call upon appropriate internal personnel or external resources
  • Maintain and update visitor office welcome information
  • Validate clients/guests parking, as appropriate
  • Notify building management of maintenance issues, as needed
  • Monitor conference rooms daily to ensure that they are presentable for the day’s meetings
  • Manually process same day conference room requests and cancellations; contact Hospitality, AV, etc., as appropriate
  • Maintain a general knowledge of the firm and its legal functional areas and knows to whom to direct calls within the firm
Qualifications:
  • Minimum of one (1) year of customer service or administrative experience required; prior law firm or professional services experience preferred
  • Experience with high volume telephone system preferred
  • High School Diploma or equivalent required