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Quality Control Insurance Claim Processor

Company

American Heritage Credit Union

Address , Philadelphia, 19115, Pa
Employment type FULL_TIME
Salary $18 - $21 an hour
Expires 2023-07-27
Posted at 10 months ago
Job Description

American Heritage Credit Union, a $4.5+ billion financial institution has an excellent opportunity available at our Main Campus in Northeast Philadelphia as a Quality Control Insurance Claims Processor.

American Heritage Credit Union is a member-owned financial cooperative serving more than 800 Workplace Partners and over 225,000 members. The Credit Union operates over 35 locations across Philadelphia, Bucks, Montgomery, Delaware, and Camden Counties. Founded in 1948, American Heritage Credit Union is one of the 100 largest credit unions in the United States.

Ensure that insurance claims are properly filed by gathering information and submitting documentation that will determine the amount of recovery for internal and external membership. Claims consist of but are not limited to skips, payment protection, total loss, repossession, damage, property, claims and balancing and issuing checks to contractors. This service will be delivered via professional actions, accountability and with integrity.

  • Apply all payments received by Asset Recovery as a recovery or payment agreement.
  • Follow up and collect on all claim types for 30 days.
  • Remain active in the University Program of American Heritage Credit Union and complete the position's present curriculum as outlined in the Online University by completing the following - Credit Union annual required compliance training, the Online University required coursework within assigned timeline, and the supplemental courses listed in the Online University Curriculum within the prescribed timeline
  • File insurance claims with State National such as Theft, Total Loss and Damage Claims.
  • File Safe Claims for Repossessed Vehicles and Total Loss ( Lender's Protection)
  • Mail notices for Real Estate loans with Forced Placed Insurance.
  • Respond to all ticket request in a timely manner.
  • Works directly with vendors, dealerships, and insurance companies to secure payments owed regarding our collateral.
  • File all Debt Protection Cleaims (Credit Life, Disability, Involuntary Unemployment)
  • Track and obtain refunds for Early Payoff GAP refunds.
  • Notify member of potential refunds on GAP products due to early payoff.
  • Track loss prevention claims on real estate and auto loans.
  • Cancel warranty products for members with deficiency due to total loss.
  • Process and gather all documentation for total loss claims.
  • Disburse funds to repair facilities for loss prevention of real estate and auto.
  • Ensure work area is clean, secure, and well maintained in accordance with American Heritage's Clean Desk Policy.
  • Notify members of deficiency balance once all payments are received.
  • Audit all consumer loan documents for accuracy and completeness (ex: auto, unsecured, MasterCard, and indirect and real estate loans).
  • File Gap claims for members with deficiency balance due to total loss.
  • Upload proof of insurance to State National.
  • Apply all claim type payments daily from General Ledgers to members loan.
  • Calculate payments and due dates on increased/decreased loans due to Forced Placed Insurance.
  • Track and release all titles pertaining to a total loss vehicle.
  • Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union.
  • Reconcile State National , Delertrack, Debt Protection, Escrow, JMA General Ledgers.
  • Request Gap and Warranty refunds for all Repossessed vehicles.
  • Contact members notifying Forced Placed Insurance.
  • Oversee and work all member email request sent to [email protected]
  • Review loan documents for claims and early payoff.

QUALIFICATIONS:

  • Experience in Microsoft Word and Excel.
  • One month to twelve months of similar or related experience.

EDUCATION

  • Requires education equivalent to a four-year high school diploma

WORK HOURS

  • Full-time position
  • Occasional overtime and alternating Saturday hours may be required