Public Safety Officer Jobs

Position Summary

The Public Safety Officer position is a non-sworn position that provides safety and security services to the Boston Medical Center. Officers will provide high visibility uniformed patrols of the medical center, patrol, monitor and respond to all calls for service in the Emergency Department, in-patient and outpatient clinical areas, all common building areas and grounds and parking facilities. Officers shall provide the highest degree of customer service to the BMC Community including interacting regularly with patients, staff, visitors, the public and first responder. Officers will respond to calls for service including reports of theft, assault or disruptive individuals. Following each incident Officers will document their actions on an Incident report. Officers will provide consistent and safe service delivery throughout the medical center to foster a safe, welcoming and therapeutic environment.

Provides services as a Public Safety Officer within BMC Department of Public Safety to provide public safety, security, parking, transportation and control center services as necessary. Ensures consistent and safe service delivery throughout the medical center. Officers will utilizes the medical center's core values as the basis for decision making and to facilitate the medical center's mission.

Position: Public Safety Officer

Department: Public Safety

Schedule: Full-Time

Essential Responsibilities / Duties

• Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentations is provided by Public Safety officers assigned to respond to calls for assistance.
• Performs daily Operational Functions as directed and upon request by the Public Safety Supervisor or the Public Safety Desk Officer to ensure that BMC's operational needs are met in as efficient a manner as possible.
• Ensures that all vendor representatives are identified, issued an appropriate pass and directed in accordance with BMC policy.
• Public Safety Desk Officer Responsibilities include, but are not limited to, the following standards:
• Coordinates activities of Public Safety, Parking and Transportation Services during non-business hours, acts as liaison to other BMC departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.
• Responds as soon as possible to all calls assigned by the Public Safety Desk Officer.
• Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.
• Monitors all electronic security systems associated with the departmental operations at the main Public Safety desk in accordance with department Policies and Procedures.
• Ability to and demonstrate proficiency in the use physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
• Ensures that only authorized vehicles all allowed access to parking areas controlled by BMC and documents all violations of parking policy.
• Use effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
• Ensures that material leaving the property of the medical center is inspected and that only authorized articles are permitted to be removed.
• Investigate reports of nefarious or criminal activity including but not limited to: Larceny, burglary, threats or assault. Take the appropriate actions to protect and process evidence, interview witnesses, victims and persons of interest, interrogate suspects and document findings.
• Operational responsibilities include, but are not limited to, the following standards:
• Manage complex and dynamic and emotionally charged situations in an effort to restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
• Ensures that all employees are in possession of an authorized form of identification and that is clearly visible.
• Access control responsibilities include, but are not limited to, the following standards:
• Provides information to patients, visitors, employees, staff and public upon request in a friendly, courteous and professional manner.
• Coordinates the post assignments of scheduled staff in an equitable fashion.
• Performs all services in accordance with the appropriate BMC Policy and Procedure Manual.
• Maintains a chain of custody of all property, evidence and equipment at the main Public Safety desk.
• Enforces BMC Visitor policies and restrictions.
• Take appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.
• Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.
• Utilize strong customer service skills and community policing philosophies to develop and build strong relationships with the community we serve.
• Performs Public Safety Desk Officer Duties as assigned by the Operations Supervisor/Manager.
• Provides escorts to patients, visitors, employees, staff and students in order to ensure the safety of the requester in accordance with BMC policies and procedures.
• Restricts access to those individuals who have no authorized business within BMC or a particular department or area in accordance with BMC or departmental policies and procedures.
• Consistently challenges all individuals without visible identification in a courteous manner.
• Completes all incident reports in an objective manner, writes in a clear and legible style and submits all incident reports and accompanying documentations to the Public Safety Desk Officer prior to departing from BUMC at the end of the shift.
• Provides Access Control responsibilities for all BMC properties and across campus.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Investigate all reports of suspicious activity, persons, hazards or risk and take the necessary steps to mitigate risk to patients, visitors and staff.
• Responds immediately and appropriately to all stat requests for assistance issued by the Public Safety Desk Officer.
• Documents all incidents responded to and informs Public Safety Desk Officer of all actions taken.
• Patrols BMC property and grounds, documents all deficiencies and/or violations of policy.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Job Requirements

All candidates for this position Must:

• Be a person of good character, integrity and trustworthiness and possess the ability to demonstrate compassion, empathy and respect for all persons.
• Undergo a pre-hire medical/physical exam and meet the Commonwealth of Massachusetts Initial-Hire Medical and Physical Ability Test Standards for Police Officers.
• Must possess and maintain the right to operate a motor vehicle in the state of Massachusetts.
• Be capable of reading, writing and effectively communicating both verbally and in writing in the English language.
• Possess the ability to make good decisions and remain in control under stressful and dynamic situations.
• Be capable of working independently or as a member of team to think critically, problem solve complex issues and effectively communicate with persons who may be escalated, emotionally disturbed or experiencing behavioral health emergencies.
• Ability to work various shifts and additional hours, when required to meet operational needs.

Education

• HS Diploma required
• A.S. in Criminal Justice or equivalent preferred

Certificates, Licenses, Registrations Required

• Active driver's license to legally operate a motor vehicle in the state of Massachusetts.
• Must meet the criteria to obtain and maintain a Firearms Identification Card or License to carry a firearm in Massachusetts.
• CPR certification

Experience

• 6 months to 1 year preferred in areas including, but not limited to, Security, Safety, Healthcare, Counseling and/or Customer Service Experience

Knowledge And Skills

• Detailed in responsibilities and duties

Req id: 27227