Product Manager I Jobs


Oklahoma Department of Human Services

Address Oklahoma City, OK, United States
Employment type FULL_TIME
Category Internet Publishing
Expires 2023-02-24
Posted at 6 days ago
Job Description
This position is located in Oklahoma City, Oklahoma.

Product Manager I - 2103

Annual Salary - $85,000.00 + Full State Employee Benefits

Job-related travel is Occasional.

DHS offers free child care for all employees. This benefit will be in effect until June 30, 2023. For more information, contact

Minimum Qualifications

Completion of the curriculum requirements for a bachelor's degree and (4) years of experience in a technology environment


An equivalent combination of education and experience.

Job Responsibilities

This position is responsible for supporting and maintaining technical solutions for Child Welfare that give staff the ability to use technology as a way to meet the growing needs of our Oklahoma children and families. The Product Manager is the point of contact for the business technical assistance, oversees the overall program, and is responsible for creating user communication and engagement plans.

  • Develop user community, gather ideas to create solutions, and gauge user experience through meetings and interactions such as focus groups, user polls, and training sessions
  • Focuses on creating solutions, optimizing processes, understanding user experience, and creating a comprehensive knowledge base of all DHS Applications and IT Configurations that are readily accessible and usable to DHS Employees and other stakeholders.
  • Ensures staff is trained, coached, and supported in the effective use of various software applications, computer equipment, printers, peripheral devices, telephones, and personal electronic devices supplied by DHS, including inventory tracking and vulnerability management of end-user systems, software, and peripherals
  • Liaison between DHS and its' support agency, OMES, to maximize and optimize the agency’s use of the State reference architecture
  • Creates training content and conducts train-the-trainer sessions
  • Supports current and future federally-mandated technology requirements
  • Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
  • Oversees the delivery of technical assistance to DHS employees
  • Provides ad-hoc decision support to the Technology Business Management teams
  • Act as a primary escalation point for outages and unresolved technical support issues.
  • Builds and maintains strong relationships with key stakeholders across the technology and business teams

Preference Statement

Preference may be given to applicants who have the following:

  • 4+ years of working knowledge of Child Welfare business processes
  • Skill in directing and coordinating the work of others; and in establishing and maintaining effective working relationships with state employees and officials
  • Experience gathering, managing, and prioritizing business requirements a plus
  • Excellent written and verbal communication skills
  • Technical knowledge of Child Welfare Information Systems


If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number - 23-KM040

P102787/JR10395, P104038/JR10399, P104039/JR10396, P104040/JR10398, P104041/JR10400

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