Platform Administrator (Fully Remote)

Team Description
Our team strives to enable customers by making educational material available across a range of product areas. Our team works closely with product and engineering organizations to develop and improve customer knowledge about our client's products. We are champions of promoting product knowledge through data-driven insights, driving timelines and holding project deliverables accountable.

The Platform Administrator team delivers a variety of strategic (e.g., quarterly & annual business planning, integration of new product support, customer experience strategy) and operational initiatives (e.g., evaluation, management and deliverable tracking of cross-functional training initiatives). This is a technical role requiring you to work with cross-functional and third party solutions. As a Platform Administrator, you provide project consultation through solution outcome focused, and analytical insight to support customer centric initiatives globally. You drive implementation, executing on your responsibilities while getting the best out of individuals throughout the company.
The Platform Administrator is responsible for managing System health of all Intellum Instances. This includes working with the Program Manager on upcoming projects, and communicating associated statuses to all relevant stakeholders. You will be responsible for proactively escalating any issues or concerns to the Product Manager or Project Manager if or when deliverables are delayed, in advance of deadlines.
Responsibilities:

• Maintaining system process documentation
• Ensure launch requirements and deadlines meet defined SLO times
• Running System Audits to perform program health, access controls, migrations, staging and content mapping.
• Routing Tier 4 Support issues to Intellum Support, Eng or Stakeholder Content teams
• Drive improvements to team processes, workflows, and strategy.
• Escalate launch blocking issues to Program Managers and Project Management
• Supporting all Tier 3 Tickets covering system breaks testing to find the root cause and route to the correct team for resolution.
• Be the knowledge resource for Intellum solutions
• Provide end to end CUJ testing of new features and build out projects plan for PA business requirements definition to deployment, along with communication, issue and risk management.
• Configurations of System setting, routing and access levels for the automation and disruption of learning.

Requirements
Minimum Qualifications:

• 5+ years experience managing learning systems and authoring tools.
• Process driven, with the ability to recommend and implement changes for process improvement
• Excellent priority management, execution and planning skills, and ability to keep multiple priorities moving at the same time.
• Ability to build flowcharts, process models, mapping tools, data flow diagrams, and maintain a knowledge center.
• Strong problem solving and troubleshooting background
• Excellent writing, communication, presentation and interpersonal skills required with ability to communicate effectively.
• 3+ year experience in a Centralized Support Team supporting multiple organizations/teams
• Team-oriented work style with proven expertise in problem-solving and innovation.

Preferred Qualifications:

• Experience with industry training standards (SCORM/elearning/AICC)
• Experience in automation, operational excellence, or continuous improvement techniques
• HTML, SQL or related programming experience
• Bachelor’s degree in Business, or Computer Science, or equivalent 3 years experience is required
• Learning Management System Administration (Intellum preferred)
• Working knowledge of Google Ads or other Google product(s) and demonstrated passion for the user experience
• Knowledge of learning development lifecycles
• Knowledge of product support models and troubleshooting steps

Benefits
Pay: $25-30/hour on W2
8 Sick Days per year
Subsidized Medical, Dental and Vision Insurance
Free Life Insurance
401k