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Payroll Client Service Representative

Company

Strongpoint Partners
Address United States
Employment type FULL_TIME
Salary
Category Financial Services
Expires 2023-07-07
Posted at 10 months ago
Job Description
We are currently looking for a service focused individual with a comprehensive payroll background to become a valuable resource to our clients at HowardSimon, a Strongpoint Partner. Clients seek our support on various payroll issues and our team provides next level service by establishing client relationships, providing knowledge and solutions.


HowardSimon is part of Strongpoint Partners, a leading tech-enabled financial services retirement platform backed by Shore Capital Partners (SCP). Strongpoint and its affiliate partners provide third-party administration of retirement plans and outsourced HR and payroll solutions to small and medium-sized businesses. Strongpoint offers an integrated software platform for retirement planning and payroll, and is pursuing a growth strategy that includes add-on acquisitions and organic growth initiatives. Our culture is defined by teamwork, integrity, innovation, a growth mindset, and a passion for providing great service to our clients. With brands such as HowardSimon, Jocelyn, Retirement Strategies Group, we are building a winning team with a family spirit, and helping to secure our customers’ financial futures, from hire through retire.


Responsibilities


  • Troubleshoot payroll software issues and communicate solutions with confidence
  • Collaborate and work closely with Client Service team/cross-departmentally on variety of tasks
  • Responsible for managing up to 150 accounts through daily client interaction & relationship management
  • Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered
  • Assist with numerous department projects and client initiatives
  • Support clients with payroll related questions, resolve and respond timely to employees with a high level of customer service via email and/or phone
  • Handle escalated or complex payroll situations
  • Maintain up to date industry knowledge and monitoring changes in regulations


Requirements


  • Experience in providing client service to multiple levels of an organization
  • Exceptional verbal and written communication skills
  • Ability to manage competing, high priority tasks
  • Enthusiasm for client service is a must!
  • Ability to travel on-site to Chicago-based home office within the first month for targeted training
  • 3-5 years comprehensive payroll provider experience, FPC or CPP a plus
  • Ability to act with integrity, be proactive with client needs, seek to continuously improve service, constantly focus on professional growth and work collaboratively with the entire team
  • Payroll software experience with the ability to troubleshoot (Millennium preferred)
  • Ability to be a self-starter and maintain a proactive approach to work
  • Strong computer aptitude, which includes expertise with Microsoft Excel as well as payroll software experience with ability to learn new systems
  • Eagerness to grow within the company and willing to learn


Why work at Strongpoint?


  • Company paid disability & life insurance
  • Professional development and continuing education allowances
  • Sick time: 10 days up front, no carryover
  • Vacation: Starts at 3 weeks/year, accrual basis (allotment increases with tenure)
  • 401(k) contribution match
  • FSA/HSA (with employer contribution for HSA plan)
  • Learning & Development Opportunities
  • 10 company paid holidays (8 scheduled and 2 floating)
  • Competitive Benefits
  • Medical/dental/vision benefits – Start on day one! Several different plans to choose from including a $0 premium plan for employee-only
  • Culture of development and the internal tools to enable our employees to do their best work