Patient Intake Coordinator Jobs

Overview
Operational Outcomes:
Be a vital part of ATI’s team - expand upon your customer service and administrative experience while assisting in providing world class patient care.
You have the ability to create a lasting first impression with our patients while harnessing your healthcare administration skills through patient intake, scheduling, referral management, and open communication with the clinic teams.
Join a team that is committed to patient satisfaction! Work with industry leading therapists in our team-based environment and cultivate relationships within your community!
Career Outcomes
You will expand your knowledge base and grow alongside exceptional clinic teams. You have the tools to cultivate your administrative health care experience and take your career to the next level!
Other Benefits

• You will be a part of a company dedicated to working to redefine musculoskeletal health
• Being a healthcare company, we understand what it means to feel safe and healthy. ATI provides a bank of sick time to use for emergencies
• Best in class, customizable benefits plan to include an exceptional 401k plan and the ability to add in and customize benefits like our popular pet insurance
• Paid holidays and floating holidays
• At ATI, we care about your work life balance. We want you to enjoy your time away from work by utilizing our competitive PTO plan
• You will receive an attractive total compensation package

Responsibilities

• Meet scheduling expectations based on defined parameters for each support clinic, including timely referral conversion and appropriate scheduling practices
• Effectively triage and/or route inbound patient inquiries to the appropriate department and/or clinic
• Collaborate with supporting Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules
• Support rescheduling efforts for existing patients in collaboration with support clinical teams, and aligned with ATI’s operational standards and expectations
• Request and obtain relevant documents to ensure accurate patient registration, both at initial evaluation as well as ongoing documentation requests as needed and directed by ATI’s Central Billing Office and Central Insurance Verification teams
• Assist clinics with patient copay collection and authorization processes where needed
• Responsible for in- and outbound multi-clinic phone, email, e-referral and fax management, with primary focus on accurate and timely patient intake and scheduling
• Own all elements of patient intake processing and workflows, including creation of patient accounts with ATI’s systems, and timely management of appropriate work queues

Qualifications
Required Education

• High School Diploma or equivalent

Required Experience

• Previous customer service experience

Preferred Experience

• Prior experience in healthcare office setting or call center environment

Kowledge, Skills And Abilities

• Ability to organize and manage multiple priorities
• Operates with integrity: Ensures work contributes positively to ATI’s standards and practices
• Empathy: Leads with an outward patient/customer-centric communication style to create instant connections with ATI’s customer base and teammates
• Ability to work as part of a team across multiple clinics and/or departments
• Demonstrate superior communication skills, both written and verbal
• Responsive: Communicates with a sense of urgency with patients and internal teammates
• Reliable: Punctual and dependable with attendance to work
• Responsible: Completes work tasks with accuracy in a timely manner
• Technology: must possess basic computer and telephony skills, knowledge of MS Office required. Experience with medical software preferred