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Patient Account Representative Jobs

Company

Mount Sinai Medical Center Miami Beach

Address Florida, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-07-04
Posted at 9 months ago
Job Description

Patient Account Representative (Hybrid)

Monthly Incentive Bonus Offered


As Mount Sinai grows, so does our legacy of caring

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.


We provide world-class care:

  • The BEST cardiac surgery survival rate in Florida
  • A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience
  • A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
  • Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.


Position Responsibilities:

  • Verifies information following HIPPA guidelines when handling calls and walk-in patients before release of information with every call and walk-in patient.
  • Processes request for bills and insurance updates credit card payments within 48 hours. Mails receipt to the patient.
  • Advises collection manager/lead of any unsatisfied patient issues.
  • Informs patient of any patient self-pay balances owed to the facility during routine handling of patient request for information via telephone or in person. Establishes payment arrangements according per policy guidelines.
  • Maintains a working knowledge of collection guidelines HIPPA Cobra and EMTALA guidelines. Attends all corporate compliance programs and seminars/educational programs that maintain an awareness of laws and regulations affecting the department.
  • Maintains courteous and cooperative working relationships with all levels of management employees physicians patients and guarantors and the general public.
  • Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor.
  • Reviews each account when handling calls relays accurate information to the patient explains account information from patient file and requests any information needed at time of the call.
  • Monitors volume of calls holding and attempts to answer all calls in a timely and courteous manner.
  • Researches all accounts assigned by the lead/manager/director in a timely manner.
  • Retrieves customer service voice mail messages daily and returns calls within one business day.
  • Is willing to adjust schedule to department and patient needs.
  • Works correspondence in HPF timely. Documents patient accounting system appropriately and within timeframe of three business days.
  • Possesses ability to communicate in English or Spanish.


Qualifications:

  • High School Graduate or equivalent level or training.
  • One years experience in customer service is required. One year experience in computer usage.


Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

  • Life insurance
  • Long-term disability coverage
  • Wellness program
  • Health benefits
  • Healthcare spending accounts
  • Tuition reimbursement
  • Retirement plan
  • Paid time off
  • Employee assistance program
  • On-site housing for selected positions and more!