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Operations Coordinator Jobs
Company | GE Healthcare |
Address | , , Sc |
Employment type | |
Salary | |
Expires | 2023-07-19 |
Posted at | 10 months ago |
Summary
Role Summary :Ensures first-class service contract process execution on customer service contracts. Installs base data entry and data quality for assigned area. Ensures timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer contracts as they are entered into the system. Acts as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities:
- Vendor or core GE product based offerings.
- Handle all types of work submitted into the department whether multi
- Effectively manage and prioritize various projects with minimal supervision.
- Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
- Contract services.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
- Ownership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l and/or local Law is broken.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
- Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission pre-work).
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Goals, and applicable laws and regulations as they apply to this job type/position.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality
- Work within all related systems Legacy and Support Central to manage and complete all work.
- Responsible for timely and accurate billing of customers for contract and non
- Maintain install database accuracy by supporting field team and external customers via phone and email.
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Halthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l and/or local Law is broken.
Job Requirements:
- Ability to communicate using local language.
- Minimum two years' experience working with Microsoft Excel.
- Strong focus on customer care and satisfaction.
- High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
- Demonstrated ability to work under pressure and to meet deadlines and commitments.
- Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
While GE does not currently require U.S. employees to be vaccinated against COVID-19, some GE customers have vaccination mandates that may apply to certain GE employees. Please note as a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19.
#LI-KG3
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
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