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Company

Wish You Were Here Group

Address Santa Monica, CA, United States
Employment type FULL_TIME
Salary
Category Restaurants
Expires 2023-06-23
Posted at 10 months ago
Job Description
Check us out:
https://www.elephantela.com/
https://www.instagram.com/elephante/?hl=en
Elephante Beach House(www.elephantela.com) is a Coastal Italian restaurant located on the rooftop in Santa Monica overlooking the Pacific Ocean. With stunning ocean views and dramatic sunsets, guests are reminded of favorite summer vacations past, where a tranquil afternoon drink can turn into a memorable dinner or a late-night dance. The venue's three bars offer a variety of delicious, hand-crafted cocktails inspired by the flavors of Italy, as well as an extensive wine list.
  • Please send resume in PDF format for consideration ****
We are looking to fill a RESERVATIONIST/OFFICE ASSISTANT to work the AM or PM shift:
  • Worksite: Elephante, 1332 2nd Street, Santa Monica, CA 90404
  • PM shift: Part/Full Time. Weekend availability is a must.
  • AM shift: Part Time. Weekend availability is a must.
  • Pay: From $20.00+ per hour (depending on experience) + TIPS
Job Summary:
The Office Assistant's primary function is to field all phone calls, emails, web based requests and walk up reservation inquiries and managing the reservations through the internal reservation system. The level of service must be consistent with established “Elephante Beach House” guest hospitality standards. The position also requires the reservationist to provide guests with accurate information regarding the restaurant, reservations and its operations.
A cheerful, positive attitude when working with a variety of people, and being able to work well under pressure dealing with multiple guests is a must. Attention to detail and strong communication skills with guests are super important and critical skillsets for this role. Office Assistant/Reservationists must enjoy working with people and consistently extending overwhelming hospitality to guests and visitors.
Essential Job Functions:
*RESY experience a plus*
  • Be knowledgeable with regards to operating hours of the restaurant and any promotion/events
  • Maintain knowledge of menu, including daily specials
  • Performs other job-related duties as assigned by the FOH Management Team
  • Handle all telephone, email, internet and in person reservations and inputting into reservation system accurately
  • Maintain current information on all general activities of the restaurant
  • To maximize revenue by converting inquiries, recognizing business prospects and taking every opportunity to upsell and promote
  • Promote and maintain the highest level of customer service to all guests while staying alert to their needs
  • Answer incoming telephone and email inquiries in a timely and professional manner
  • Review reservations daily and adjust and or confirm reservations for the restaurant
Knowledge, Skills & Abilities:
  • Ability to be flexible and to perform multiple tasks effectively
  • Friendly, open disposition and professional presentation
  • Self-motivated with excellent organizational skills and attention to detail
  • Open availability; must be able to work evenings, weekends and holidays
  • Must be effective at listening, understanding guest needs and clarifying concerns and issues raised by guests
  • Excellent guest service and hospitality skills
  • Excellent English communication skills (verbal & written)
Requirements:
  • Positive attitude and energy and enjoyment working in a team environment.
  • Solid attendance and work performance
  • Open availability-flexible schedule, day and nights weekend availability
Upon eligibility, benefits offered:
  • Employee Assistance and Wellness Programs
  • Sick Time
  • Fun, exciting and team-oriented work environment
  • Mental Health Program
  • Financial planning and saving program
  • Professional development
  • Medial, Dental, and Vision Insurance
  • Employee discounts
COVID-19 considerations:
Employee Safety is #1, we adhere to local, state, and federal COVID-19 mandates.
Send your resume/CV via email to: [email protected].
More detail about Elephante part of Wish You Were Here Group, please visit https://culinaryagents.com/entities/136661-elephante