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Company

Great Wolf Lodge Resorts

Address , Manteca, 95337, Ca
Employment type
Salary $16.25 an hour
Expires 2023-07-23
Posted at 10 months ago
Job Description

Pay: $16.25 per hour


At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.


Essential Duties & Responsibilities

  • Directs guests to rooms by showing location on resort map
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
  • Completes Manager on Duty training
  • Batches credit cards and gift cards, researches variance each night
  • Establishes credit by verifying credit cards or obtaining cash
  • Researches any balances in PI accounts nightly and checks them in and out each night
  • Prints appropriate reports and distributes to management
  • Maintains records by entering room and guest account data
  • Secures guest's valuables by processing lost and found to the housekeeping department
  • Organizes credit card receipts by type nightly
  • Assists accounting in the completion of researching any out of balance amounts each night
  • Welcomes guests by greeting, answering questions, responding to requests
  • Prints or emails express check out folios to be distributed by security to departures
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
  • Ensures operating systems (Micros and OPERA) balance each night
  • Collects revenue by entering services and charges, computing bills, obtaining payment
  • Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys


Basic Qualifications & Skills

  • Successful completions of a criminal background check and drug screen
  • High School Diploma (or equivalent education/experience)
  • Strong basic math skills (addition, subtraction, division, multiplication)
  • Must be flexible regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service


Desired Qualifications & Skills

  • Enthusiastic and energetic
  • Proven teamwork skills
  • Previous OPERA experience
  • Previous experience balancing financial transactions
  • Excellent communication skills
  • Ability to multi-task and prioritize a variety of tasks with minimal direction


Physical Requirements

  • Able to sit and/or stand for long periods of time
  • Ability to lift up to 20 lbs.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)