Night Auditor - Fairfield Inn-Bessemer, Al

About Us:

Do you see yourself as a Front Desk Night Auditor? At Auburn Hospitality along with Fairfield Inn-Bessemer, AL, we are interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. We're looking for more people like this to join our fun, friendly, and professional team. At Fairfield Inn-Bessemer, we deliver inspired service. In all we do, we are vibrant, curious, and original.

• Be original by building connections with our guests and being imaginative to create memorable experiences.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

Job Overview:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

Financial Returns

• Issue, control, and release guest safe-deposit boxes.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Up-sell rooms where possible to maximize hotel revenue.

People

• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt, and professional manner.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Register guests, issue room keys, provide information on hotel services and room location.

Guest Experience

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.

Responsible Business

• Promote teamwork and quality service through daily communications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience preferred.

This job requires ability to perform the following:

• Use a keyboard to operate various property management and reservations systems, etc.
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Frequently standing up behind the desk and front office areas

Other:

• May be required to work nights, weekends, and/or holidays.
• Reading and writing abilities are utilized often.
• Communication skills are utilized
• Problem solving, reasoning, motivating, and training abilities are often used.
• Basic math skills are used frequently.

What We Offer:

We offer our work family competitive pay, paid time off, and access to Marriott Employee Explore discount rates. You will also get to be part of a work family that challenges, mentors, and encourages you during your career!

Does this sound like a job for you? If so, apply TODAY!

Fairfield Inn-Bessemer is an Equal Opportunity Employer and participates in the E-Verify program. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Fairfield Inn-Bessemer complies with all COVID-19 regulations in ensuring a safe environment for our employees and guests.