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Related keywords
- MEMBER SERVICES REPRESENTATIVE
- Member Services Marketing Representative
- Member Services and Sales Representative
- Member Services Representative Lead
- Overnight Member Services Representative
- Travelling Member Services Representative
- Member Services
- Member Services Representative Weekends
- Call Center Member Services Representative
- Member Services Representative Overnight
Member Services Representative Jobs
Company | Planet Fitness |
Address | Pasco, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-04 |
Posted at | 9 months ago |
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Greet members, prospective members and guests, providing exceptional customer service.
- Punctuality and reliability is a must.
- Continual talking in person or on the phone during shift.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Continual standing and walking during shift.
- New member sign-up.
- A passion for fitness and health.
- Customer service background preferred.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- High School diploma/GED equivalent required.
- Check members into the system.
- Must be 18 years of age or older.
- Handle all front desk related activities including:
- Will occasionally encounter toxic chemicals during shift.
- Must be able to occassionally lift up to 50 lbs.
- Facilitate needed updates to member’s accounts.
- Basic computer proficiency.
- Take prospective members on tours.
- Upbeat and positive attitude!
- Assist in maintaining the neatness and cleanliness of the club.
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