Medical Front Desk Receptionist

*2022 Top Workplace*

WE DO URGENT CARE DIFFERENTLY

• On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Profit Sharing: All Employees Work Together, See the Results, and Share in the Success

Medical Front Desk Receptionist - A highly-skilled customer service representative that plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.

Education and/or Experience Requirements:

• 1+ years experience with administrative duties in a medical setting
• Medical terminology knowledge is strongly preferred
• 3+ years of customer service in person-to-person work environments
• Computer skills/literacy, required

Opportunities To Learn & Grow:

• This patient-facing position is an excellent first step into healthcare
• Opportunities to take on a Medical Assistant Apprenticeship program available
• Costs are covered by AFC!

Pay and Benefits:

• $17.50 - $24.00 + / hour Depending on Years of Experience
• 401k at 1 year, with a 3% Employer Contribution
• AFC covers 100% of costs for family care when using our AFC clinics
• Full-Time Benefits Eligible
• 3 Weeks Paid Time Off
• Plus Generous Employee Profit Sharing Bonuses are paid quarterly

Schedules:

• Full-time, ~40 hrs/week. Monday - Friday 8:00 am - 4:00 pm.

Locations: AFC Portland is growing to meet the needs of our community. If you have an interest in ANY of our clinic locations, we encourage you to apply. Our current need is for the Beaverton Clinic.

• Oregon City
• Northeast Portland
• Northwest Portland
• Tigard
• Cedar Mills (Opening June 2023)
• Hillsboro
• Beaverton

What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, and attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining calm and collection are important attributes.

Essential Functions/Major Responsibilities:

• Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
• Answering calls and resolving needs or directing them to the appropriate department
• Responsible for the setup and close-out of the cash drawer
• Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
• Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
• All other duties as assigned by the Clinic Manager.
• Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
• Greet and acknowledge patients with a warm and friendly demeanor
• Provide appropriate forms upon check-in and completing patient registration in EMR

Exhibit Company Core Values:

• Celebrate - Celebrate wins - both small and large
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Commitment - Commitments are clearly made and met
• Excellence - Excellence in everything we do
• Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing:

• Vaccination Policy: As a healthcare company, AFC believes that the safety and well-being of our staff and patients are a top priority. Therefore, we require new hires to have received all required vaccinations, including, but not limited to, measles, mumps, flu, and COVID-19
• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background and drug screenings.

Job Type: Full-time

Pay: $17.50 - $24.00 per hour

Benefits:

• Flexible spending account
• Life insurance
• Employee assistance program
• Retirement plan
• Employee discount
• 401(k)
• Paid time off
• Dental insurance
• Health savings account
• Vision insurance
• Uniform allowance
• Health insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Occupational Medicine
• Urgent Care
• Primary Care

Schedule:

• Monday to Friday

COVID-19 considerations:
Ample PPE is provided to those coming in potential contact with any positive COVID19 patient. All CDC and OSHA guidelines are being followed regarding safety and COVID19 protocols.

Experience:

• Healthcare: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person