Medical Administrative Clerk (Mac)

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the

administrative tasks associated with patient check in.

DUTIES AND RESPONSIBILITIES

• Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
• Perform other job‐related duties as assigned.
• Responsible for opening front office and all duties associated with this function.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
• Performs all duties in an ethical manner consistent with the I Promise statement.
• Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
• Review and verify patient coverage of insurance information using online resources.
• Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
• Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
• Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
• Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
• Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
• As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
• Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Work with HIM department to accurately scan medical documents into the EMR system.

KNOWLEDGE/SKILLS/ABILTIIES

Knowledge of

• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• Healthcare office concepts, practices, policies, and procedures
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Effective problem solving techniques
• Verbal and written communications, including telephone and email etiquette and documentation
• Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
• Providing exceptional customer service

Ability to

• Maintain confidentiality
• Present information in a consistent, organized, and accurate manner
• Work in a self‐directed, organized manner
• Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
• Multitask while maintaining a strong attention to detail and accuracy
• Demonstrate flexibility and ingenuity in response to change

MINIMUM EDUCATION High School Diploma or Equivalent

MINIMUM EXPERIENCE At least one year of demonstrated experience in an administrative position.