Maison Host, Chicago

Are You a Good Match?

Do you have a passion for High Jewelry, Art & Culture?

Do you have experience with luxury products in your past?

Do you have strong attention to detail and thrive in a fast-paced environment?

If so, we’d love to get to know you!

Role Overview

The Maison Host plays a crucial role in welcoming clients to the Maison is the client’s first point of contact when entering the boutique. The Maison Host will receive all incoming guests into the boutique, by confirming appointments, introducing, and escorting clients to their appointed Sales Associate and answering any initial questions about the Maison. This role will assist in delivering the luxury experience, providing outstanding customer service, and conveying passion for the brand during every interaction.

Responsibilities

The ideal Maison Host candidate will have outstanding communication and customer service skills. The individual will be charismatic, who enjoys working in a professional luxury jewelry and watch retail environment who is career focused. This person is required to greet customers in a timely, professional, and engaging manner, gracefully direct everyone who enters the boutique to the appropriate Sales Associate or Manager and handle inbound calls. The role will be to provide written responses to customers’ inquiries via Email and Chat and handle a wide variety of customer inquiries, such as hours of operations and questions about the repair process. The Maison Host will also accommodate and intiate the Beverage Service for any guest entering the boutique.

A Maison Host will be asked to respect all protocols defined by Management and Corporate regarding the client experience and to uphold the Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter.

Qualifications

• Knowledge and enthusiasm for luxury fashion/retail.
• Ability to speak multiple languages is a plus
• Proficiency with Microsoft Office
• Bachelor’s degree is preferred, in a Fashion, Retail or related field and/or one year working in retail/contact center/customer service environment

Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment in the USA.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Please complete an application on the Richemont Career Site.

Selected candidates will be contacted by the HR team for an interview.

#Bloom with VCA