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It Support Technician Jobs
Company | CRG |
Address | Huntersville, NC, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-04 |
Posted at | 9 months ago |
IT Support Technician
Location: Huntersville, NC - Onsite
Pay: - $25 - $30 /hr.
Duration: 6 - Month Contract to Hire
Our clients passions for creating first-in-the-world technologies, delivering new innovations, and making the world a better place drive everything we do. If you are passionate about creating a more sustainable future and accelerating today’s energy transition, imagine what you could do here! Help our client redefine intelligent energy delivery platforms as we create a smarter, cleaner, and more sustainable future.
JOB DESCRIPTION
As the Information Technology Services Technician, you will report to and work closely with the IT Lead to maintain our client’s IT infrastructure; to include enterprise-wide technology deployments, implementations, and sustainment efforts. You will providing technical support to employees, ensuring that all compute and cloud systems are up-to-date and functioning.
You will collaborate cross-functionally with other teams to ensure that all technical issues are resolve. Meet established deadlines on projects. You will operate in a Google Workspace environment with some Microsoft Azure interaction.
Responsibilities:
- Travel ~ 5% to 10% of the time, to our other office locations outside the 25-mile radius
- Identify and respond to potential cybersecurity threats and manage advanced network firewalls and switches
- Ensure technology resources are operational and available to customers and staff
- Deploy and support new end-user solutions
- Support inventory management of computer hardware and software tools
- Install, repair, and update PCs, printers, networking equipment, mobile devices, and other related devices.
- Resolve customer's IT hardware and software issues over the phone, in-person, and remotely
- Collaborate cross-functionally with other teams to ensure efficient resolution of technical issues
- Maintain knowledge of new technologies
- Support cloud environments and remote desktop technology
Requirements:
- Ability to lift up to 50 pounds when installing technological equipment and machinery
- Knowledge of network security practices and anti-virus programs
- A focus on processes and Service Level Agreement (SLA) responsibilities
- Experience with Windows, Linux, and macOS environments, and office automation products and computer peripherals
- CompTIA A+ certification
- Knowledge in recording technical documentation for configurations and procedures
- Previous experience working with IT support desk ticketing systems; Zendesk preferred
- 2 or more years of experience in IT support roles
- Experience performing remote troubleshooting, address user tickets, and resolve technical hardware and software issues related to Windows 10, 11, macOS, iOS, and Android mobile devices, and network-related issues
- Preferably an Associate level degree in computer science or related field.
Nice to Haves:
- Experience with SentinelOne XDR system
- Microsoft Certified SC-900: Security, Compliance & Identity Fundamentals
- Bachelor's degree
- Knowledge of ITIL processes
- Experience with Ubiquiti networking systems
- CompTIA Certified Server+, Network+, Security+, and CySA +
- Experience with Jumpcloud Unified Device and Identity Access Management system
- 4+ years’ experience as an IT Support Specialist
- Be proficient in Google Workspace support
- Experience in cybersecurity support
- Microsoft Certified AZ-900: Azure Server Fundamentals
Benefits:
- HealthAdvocate, OneMedical, and TalkSpace memberships at no cost
- Paid Time Off & 8 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Eve, Christmas Day)
- 401k
- Adoption Assistance
- Life and Accidental Death & Dismemberment Insurance
- Employee Assistance Program
- Educational Assistance
- Electric/Hybrid Vehicle Rebates
- Medical, Dental, & Vision
- Commuter Benefits (Mass Transit & Parking)
- Short Term & Long-Term Disability
Category Code: JN008
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