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It Support Analyst Jobs

Company

Sun Solar

Address Springfield, MO, United States
Employment type FULL_TIME
Salary
Category Construction
Expires 2023-06-03
Posted at 10 months ago
Job Description
Job Title: IT Support Analyst/Technician
Supervisor: IT Manager
Resources Needed To Perform Job Duties
  • Computer 4). Microsoft office
  • Phone 5). CRM
  • Internet 6.) Outlook Email

Sun Solar is looking for a qualified Individual to join our fast-growing team of professionals. We are innovative leaders in clean energy, striving to create a sustainable planet through alternative energy solutions. We are in search of professional, self-motivated critical thinkers to join our family and help us provide affordable energy to the region. Sun Solar is one of the fastest growing companies in the nation, earning a spot on the Inc 500 and winning Springfield Business Journals Dynamic Dozen award in 2017.
Job Duties
  • Updating employees on the status of their service requests
  • Logging all service requests and updating tickets as needed
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Installing new software and hardware drivers and updating existing ones as needed
  • Managing competing resources and priorities.
  • Working closely with clients, technicians, and managerial staff.
  • Resolving IT support requests from employees
  • Gathering and analyzing data to diagnose problems with computer systems
  • Prioritizing initiatives based on business needs and requirements.
  • Documenting and communicating the results of your efforts.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Changing configurations, settings and permissions to fix computer issues
  • Support of business systems can be listed: CRM, Office 365, tools, and other 3rd party software.
  • Generating sign ins for new hires during the onboarding process
  • Answering employee questions regarding computer systems
  • Updating, implementing and maintaining procedures.
Job Requirements
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Associate Degree in appropriate field of study and/or 2+ years' IT Support experience, A+ Certified
  • Travel time 10%
  • Fundamental analytical and conceptual thinking skills.
  • Detail oriented, analytical and inquisitive
  • Excellent planning, organizational, and time management skills.
  • Basic knowledge in generating process documentation
  • Sitting 90%
  • Ability to work independently and with others
  • Advanced technical skills.
  • Strong time management skills
  • Able to lift items under 50lbs.
  • Excellent documentation skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
Employee must adhere to Sun Solar's rules and safety guidelines as stated in the employee handbook. These job responsibilities are not all inclusive and at any time my supervisor may ask me to perform jobs not describe above. I have read and understand this job description. I understand the importance and relevance of my job and how it contributes to the success of Sun Solar.