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Integrations Coordinator Jobs

Company

Bergen Logistics

Address North Bergen, NJ, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-07-07
Posted at 9 months ago
Job Description
The Integrations Coordinator is mainly responsible for maintaining customer communications throughout the on-boarding and system integration phase. They will coordinate, arrange and perform all tasks required to connect the client’s system with Bergen’s Warehouse Management System (WMS).
Duties and Responsibilities:
  • Establishes connections between Bergen’s WMS and client systems.
  • Organizes and holds meetings with team members in-house and abroad.
  • Establish and maintain excellent working relationships with customers by responding to inquiries related to integration or connectivity issues as well to enhancements or changes.
  • Provides daily technical support by troubleshooting issues or mishaps with orders, ASNs, inventory, style master, etc.
  • Runs tests for all required transactions depending on the integration type or request.
  • Gather and organize requirements/specifications and help test development with custom packing slips for customers and retailers.
  • Assists the Sales team on the preparation of service quotes to customers for requests with development involved.
  • Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions.
  • Trains new customers on Bergen’s technical and operational requirements and guidelines.
  • Analyzes customers requests for best suitable solutions.
  • Gather and organize requirements for EDI integrations with new trading partners.
  • Works closely with development teams on design and estimations for projects related to System Integrations and EDI.
  • Writes and suggests test scenarios as considered fit for the situation.
  • Document processes and maintain SOP’s related to the role.
Requirements
  • Knowledge of EDI, X12 Standard Documents, Warehouse Management Systems, ERP systems, Ecommerce platforms and FTP.
  • Proficiency with Microsoft Office; particularly in Excel, Word and PowerPoint.
  • 1 or more years in a customer service or account management focused role.
  • Knowledge of routing guides and drop ship guidelines for apparel retailers, i.e. Macy’s, Neiman Marcus, Saks, Bloomingdales, etc.
  • 1 or more years of experience in a 3rd Party Logistics Distribution Center.
  • Experience with SOAP or REST API is a plus.
  • Knowledge of retail labeling standards (UCC-128 / shipping labels).
  • Excellent written, oral communication and organizational skills.
  • Self driven and dynamic individual with ability to multitask and attention to detail.