Inside Sales Representative Jobs

ADP Distributors has over 30 years of experience, we take pride in the quality of our workmanship and the breadth of turbocharger, fuel and engine products we supply. We are committed to supplying the best service and technical support anywhere.

Hours: Mon-Fri 8:00-4:30

Scope: Responsible for providing exceptional customer service to new and existing customers; role consists of inside sales (100%).

Experience, Education, Skills & Knowledge Requirements

• 1-3 years’ related experience preferred but not required
• Turbocharger Parts sales knowledge is preferred but not required
• Working knowledge of heavy duty truck parts sales / or automotive parts sales
• Intermediate computer skills

Duties & Responsibilities:

• Demonstrate exceptional parts knowledge and respond to inquiries from customers
• Navigate computer-based and manual parts catalogues
• Deliver outstanding customer service to new, existing and walk-in customers
• Generate new business through a focus on the local market
• Provide sales service to customers in-person, via email and on the phone ensuring superior customer service

Duties & Responsibilities:

• Demonstrate exceptional parts knowledge and respond to inquiries from customers
• Provide quotations / product information to customers inquiries and other sales personnel
• Provides technical support for warranty claims via phone and email
• Generate pack lists / invoices, and forward to the Packaging department
• Notify customers when orders are ready to ship and/or staged
• Prompt Purchasing to order OE parts that are required when not supplied
• Generate new business
• Provide quotations / product information to customers inquiries and other sales personnel for ADP Arizona & Rotomaster customers
• Notify customers when orders are ready to ship and/or staged
• Perform other duties as assigned
• Contribute to the achievement of company goals and objectives by pursuing excellence
• Generate proforma invoices for shipping purposes, and forward required paperwork to customer for final approval to release the shipment.
• Update customers on a monthly basis (or upon customer request) on the status of their current back orders
• Follow up with production department on delivery dates
• Provide sales service to customers in-person, via email and on the phone ensuring superior customer service
• Enter purchase orders into MAS for ADP Arizona & Rotomaster customers
• Coordinate with the packaging department, and the logistical department to have the shipment prepped, and released.
• Prompt Purchasing to order OE parts that are required when not supplied
• Generate proforma invoices for shipping purposes, and forward required paperwork to customer for final approval to release the shipment.
• Follow up with warehouse and shop leaders on customer orders and availability of product
• Follow up with warehouse and shop leaders on customer orders and availability of product
• Deliver outstanding customer service to new, existing and walk-in customers
• Coordinate with the packaging department, and the logistical department to have the shipment prepped, and released.
• Follow up with production department on delivery dates
• Contribute to the achievement of company goals and objectives by pursuing excellence
• Generate pack lists / invoices, and forward to the Packaging department
• Update customers on a monthly basis (or upon customer request) on the status of their current back orders
• Release pick tickets for items in stock, and notifying the Production / Purchasing department when out of stock items are required

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