Inside Sales Representative - Disney Publishing Worldwide

Primary responsibilities are:

• In addition to these sales responsibilities, the Inside Sales Representative serves as a Customer/Dealer Service Representative for approximately 50% of the time.
• Outbound sales activity via telephone and e-mail correspondence. Requires contacting an agreed upon number of existing accounts and potential new accounts, on a weekly basis. Must be able to develop a pipeline of leads via original research. Performance is largely measured on the ability to achieve or surpass defined quarterly and annual sales goals, including specific targets for generating revenue from new accounts.

Responsibilities:

Sales:

• Participates in trade shows, promotional events and potential other sales activities that may require travel.
• Research potential new customers and maintains an active lead list in CRM software.
• Contacts existing accounts and potential new accounts, via telephone and/or e-mail. Tracks activity against established monthly, quarterly, and annual sales targets.
• Provides detailed reporting on sales activities and results using cloud-based CRM software and other technology tools.

Customer Service:

• Provides support to the NG Maps sales team. Activities include, order status updates /shipment tracking, new account processing, back-order status, and miscellaneous information requests that may require research.
• Organizes and enters orders (including EDI) in a Microsoft Dynamics environment.
• Answers general phone and email inquiries from end-user customers and the general public. These include map information inquiries and error reports, licensing requests, donation requests, and general National Geographic inquires.
• Provides support and solutions for retail/wholesale customers by addressing errors, damaged shipments, order discrepancies, requests for credit, and other inquiries.

Basic Qualifications:

• Knowledge of CRM software. Experience using Salesforce desirable.
• Required Education
• Bachelor’s degree required. Minimum of one year’s experience in a sales/customer service/marketing position and/or experience from which comparable knowledge and abilities can be acquired.
• Understanding of sales cycles and customer service needs.
• Self-starter, motivated, proactive, dependable, flexible and able to work in a fast-paced environment.
• Ability to effectively learn and communicate the features and benefits of a variety of cartographic products.
• Comfortable using Microsoft Office software suite - Excel, Word, and PowerPoint.
• Detail oriented. Excellent organizational skills.
• Ability to accurately perform math-based tasks.
• Strong communication and interpersonal skills, both oral and written.
• Ability to effectively research and compile qualified sales leads.

The hiring range for this position in CO is $20 to $25.50 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Us:

The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

The Walt Disney Company, together with our subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

You will work with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a culture where ideas and decisions from all people help us grow, create the best stories and be relevant in a changing world.