Implementation Manager Jobs

The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients world wide.
In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.

• Important - You must reside in the United States to qualify for this role.

Role And Responsibilities

• Training clients
• Testing of technical solutions in the customer environment
• Providing oversight of the technical items delivered by the Technical Associates
• Assigning tasks and providing training to the Technical Associates
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Leading requirement discovery
• Potential working toward specializing in work for customers from a specific industry
• Facilitating solutions design
• Accountability for the success of client Go Live either on-site or remotely
• Ensuring all artifacts are stored in the DevOps project for the client

Preferred Skills

• Technical Solution Analysis
• SQL Report Services
• Technical Documentation
• Knowledge of:
• Requirement Effort Analysis
• Client Training
• Business Process Analysis
• Microsoft Office
• Quality Control
• Prior experience in implementing WMS or TMS or other Supply Chain related software.
• XML
• SQL
• Experience in the warehousing industry
• Workflow

Requirements
Qualifications

• Paid Time Off and Paid Holidays
• 4 Year College Degree in relevant subject OR
• Knowledge of Agile work practices
• Inclusive, flexible, fully remote environment
• Superior communication skills – ability to communicate clearly and concisely in both verbal and written mediums
• Medical, Vision, Dental and Life/Disability Insurance available
• 401K
• Technical training or study
• On the job training
• Leadership skills and the ability to motivate direct or indirect reports within the department
• Willing to travel 25% of the time during employment
• Ability to build and maintain collaborative relationships with department members and clients