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Housekeeping Manager Jobs

Company

Loews Hotels & Co.
Address , Rosemont, 60018, Il
Employment type FULL_TIME
Salary
Expires 2023-07-22
Posted at 10 months ago
Job Description
Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.
Job Specific
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Prepares department purchase requisitions
  • Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Responsible for implementing control systems for keys, pagers, radios, etc.
  • Interacts with guests to solve problems and ensure satisfaction
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Responsible for efficient operation of HOSTAR System
  • Sets agendas for Housekeeping meetings and runs meetings regularly
  • Administers Quality Assurance and Cyclical Programs
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Periodically inventories supplies and equipment
  • Plans special lobby cleaning projects and ensures their completion, as applicable
  • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Coordinates lobby maintenance projects with Engineering, as applicable
  • Manages Housekeeping Rooms personnel
  • Keeps Director and Assistant Director informed of all matters significantly affecting the department
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
  • Interviews and selects Housekeeping line level personnel
  • Prepares daily work schedule to meet occupancy demands and room turn
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
  • Plans maintenance of lobby floors, as applicable
  • Maintains close contact and ensures good communication with employees
  • Ensures that lost and found items are turned into Security
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Creates an environment which fosters excellent staff morale and staff retention is a priority
  • Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
  • Communicates and coordinates with Front Office operation
  • Evaluates housekeeping department employee performance
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Administers Incentive/Rewards/Recognition Programs
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Ensures that responsive and efficient uniform room and repair services are provided, as applicable
  • Responsible for projects assigned to second and third shift employees, as applicable
  • Sets agenda for guest awareness training
  • Other duties as assigned
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Interviews and makes recommendations regarding hiring of personnel
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
  • Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
  • Responsible for overseeing the activities of Housekeeping front line Staff
  • Communicates linen needs, monitors and reports consumption and preservation programs
  • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for the submission of all performance appraisals for assigned employees
  • Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
  • Investigates guest complaints and takes corrective measures
  • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Schedules contract maintenance with outside vendors, as applicable
  • Coordinates monthly accounting for all supplies requisitioned from other departments
General
  • Promotes and applies teamwork skills at all times
  • Complies with and enforces hotel uniform and grooming standards
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Attends appropriate hotel meetings and training sessions
  • Complies with required safety regulations and procedures
  • Recycles whenever possible
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Remains current with hotel information and changes