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Housekeeping Manager Jobs

Company

Four Seasons
Address , Westlake Village, Ca
Employment type FULL_TIME
Salary $68,000 - $73,000 a year
Expires 2023-07-19
Posted at 11 months ago
Job Description

Our Brand Promise:

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to You:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What Makes Us Unique:

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.

What We Expect:

Job duties include but are not limited to:

  • Ensures that the required amount of Standard Tests are conducted on a monthly basis on both Supervisors and Room Attendants.
  • Conducts daily briefing and monthly departmental meeting (in the presence and/or absence of the Assistant Director of Housekeeping) and participates in meetings when invited.
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
  • Is highly sensitive to guest preferences, ensures special service touches are offered when opportunities are presented.
  • Conducts daily floor, pantries and room inspections as well as occasional hygiene and sanitation reviews in accordance with hotel standards.
  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction.
  • Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action.
  • Assists the department head in scheduling and coordinating the preventive maintenance program for guest rooms, public areas and equipment.
  • Assists the department in motivating and developing a skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs.
  • Promotes the maintenance of guest preference records (Guest History) and the creation of individual Housekeeping experiences.
  • Ensures the safe handling of all equipment and machinery by the department's employees; rectifies any defects without delay.
  • Actively participates in the mentoring program when enrolled.
  • Takes proactive measures to prevent damage to and extend the life of hotel assets and operating equipment under supervision. Possesses a high degree of product knowledge and relevant technical skills.
  • Coordinates the work of and supervises third party service providers.
  • Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
  • Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments.
  • Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth.
  • Ensures sufficient stock of operating supplies.
  • Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
  • Overlooks and manages the Self Inspecting Room Attendants (SIRA) Program. Ensures that deadlines are kept and that the every room attendant receives the required minimum amo unt of standard tests.
  • Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate.
  • Manage Laundry personnel in the absence of the Assistant Director of Housekeeping or as directed.
  • Takes initiative and ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur; exceeds expectations.
  • Is seen as a hands-on leader, assists employees in crunch times; walks the talk.
  • Represents the Assistant Director of Housekeeping in his / her absence.
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
  • Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.

Ideal Candidate Will Have:

  • Bi-lingual in Spanish preferred
  • College degree preferred
  • Excellent reading, writing and oral proficiency in the English language
  • The ability to operate computer equipment
  • High school education or equivalent experience
  • Two to three years’ experience in a management level position in housekeeping or related field preferred

We Offer:

  • Life Insurance
  • Complimentary Room nights and discounted rates
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Salary Range $68,000 - $73,000
  • Growth & Development opportunities
  • Medical/Dental/Vision Insurance
  • Training programs, tuition reimbursement
  • 401K Retirement savings plan
  • Free meals and on-site parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.