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Guest Room Attendant- Pm

Company

Viejas Casino & Resort

Address Alpine, CA, United States
Employment type FULL_TIME
Salary
Category Gambling Facilities and Casinos
Expires 2023-06-26
Posted at 10 months ago
Job Description
General Summary
Responsible for the cleanliness and overall appearance of guest rooms, corridors, and linen closets. The duties are making beds, dusting, vacuuming, emptying trash, cleaning bathrooms, windows, and stocking cart with room supplies.
PAY RATE: $18.00 hr
CORE SCOPE OF POSITION
  • Picks up wet towels off the floor and replaces them with clean towels.
  • Responds to requests and resolves internal and external guests’ complaints or in a timely manner or refers to the appropriate management team.
  • Puts dirty linens into laundry cart.
  • Dusts, brushes, polishes, and vacuums furniture.
  • Maintains linen rooms and stock carts with supplies and equipment.
  • Ensures rooms meet the company’s standards.
  • Vacuums and sweeps carpets and floors in the rooms and hallways.
  • Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
  • Performs all other duties as requested by Housekeeping Manager.
  • Cleans showers, tubs, sinks, and toilets, and bathroom items.
  • Removes used guest amenities and trash.
  • Mops floors as needed.
  • Ensures that a clean, safe, hazard-free work environment is maintained.
  • Replenishes guest amenities and supplies.
  • Stocks carts with room supplies and maintains equipment.
  • Attends brief staff meeting with the housekeeping supervisor for update on ongoing hotel activities and to obtain room assignment before start of shift.
  • Checks for damaged linens.
  • Records room status on work assignment sheets.
  • Removes bed sheets and pillowcases from the bed and remakes the bed with clean linens, tightening the edges for crisp appearance.
  • Re-stocks drinks in the room as needed.
  • Participates in company’s safety program and may instruct others in proper and safe practices.
  • Dusts and cleans room decorations, appliances, wall fixtures, window sills, and vents.
FOUR STAR AND FOUR DIAMOND SERVICE COMMITMENT
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
INTERACTION
  • Interacts with internal/external guests and peer groups
SUPERVISION
  • Does not provide supervision to others.
Required Skills
KNOWLEDGE AND SKILLS
  • Detail-oriented, organized, self-motivated, and values teamwork.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  • Ability to effectively communicate with guests and team members verbally or in written form.
  • Ability to clean 16 room credits within one month of hire.
Required Experience
EDUCATION/CERTIFICATION
  • Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided).
  • High school diploma or general education degree (GED) preferred.
Experience
  • Three months of related experience and/or training.