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General Manager - Alcove Kitchen + Bar

Company

MadTree Brewing Company
Address , Cincinnati, 45202, Oh
Employment type
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description
POSITION: General Manager – Alcove Kitchen + Bar
LOCATION: Cincinnati, OH
REPORTS TO: Hospitality Director
COMPENSATION RANGE: $69,971 - $97,715
WHO ARE YOU?
You are a leader with big drive and an ownership mentality. You wouldn’t apply to run one of the largest restaurants in the area if you didn’t expect to win. You also know that you are only as strong as your people, so you are a culture builder. You are empathetic, but you are clear in your expectations. You know what top notch talent looks like and you surround yourself with it. You are a collaborator. You know you can’t do it alone and you tap into all the resources at your disposal – and trust us there are many.
You have an open-minded “yes” mentality knowing that every single consumer experience must be exceptional. You can stretch. You can set direction for a space and you have the tactical and operational muscle to get it done. You build systems and processes, and you drive implementation. You’ve done it before, managing all aspects from FOH to BOH of a successful bar/restaurant.
Perhaps most importantly, you have a growth mindset. You want your people, yourself, and MadTree to get better every single day. You can be vulnerable, you accept feedback, and you make others around you better.
You also want to be a part of a growing organization, and more growth is coming!
WHO ARE WE?
When MadTree sprouted in 2013, we were driven to craft great beer - but more importantly - to build something bigger than ourselves and the high-quality beer we produce. Since the beginning, we have cared deeply about creating meaningful connections with our communities. We embrace our name MadTree and work to celebrate and protect nature, while reducing our impact on the environment. We are proud members of 1% for the Planet, with a commitment to donate 1% of our sales to non-profits focused on environmental sustainability. The craftspeople at MadTree wake up every day to connect people to nature and each other.
We are MadTree. Inspiring Madness. Rooted in Purpose.
MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, profit sharing, paid time off, and many other great perks.
POSITION SUMMARY: The Alcove General Manager will operate with a focus on providing memorable experiences for all guests by leading, coaching, and developing the best team. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck.
KEY COMPETENCIES:
Qualified candidates will demonstrate strong proficiency in the following areas:
  • Influencer: Using compelling arguments to gain the support and commitment of others
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals
  • Decision Quality: Making good and timely decisions that keep the organization moving forward
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Directs Work: Providing direction, delegating, and removing obstacles to get work done
  • Ensures Accountability: Holding self and others accountable to meet commitments
  • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better tactical business decisions
  • Manages Conflict: Handling conflict situations effective by staying curious
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Actively participates in and contributes to on-going Taproom staff meetings to provide continuous training and development in the areas of service, suggest selling and sales techniques for liquor, beer and wine sales, safety, security, and sanitation.
  • Oversees culinary management and staff to ensure a cohesive and seamless food experience for guests, including resolving issues and making service more efficient.
  • Resolve employee and/or guest conflict through service recovery and implement change under direction of MadTree management when necessary.
  • Enthusiastically spends a minimum of 16 hours per year volunteering (paid) for MadTree Impact initiatives as well as leading the team with that same enthusiasm.
  • Work as a floor manager during assigned shifts to support service staff and ensure the highest levels of quality and service. Visit tables and interact with guests, monitors proper front door procedures, seating and greeting; results in effective control of the flow of our guests.
  • Achieves guest count, PPA, revenue, and other relevant financial targets by optimizing leadership, service, offerings, and providing the highest levels of uncompromising quality of food, beverage, and flawlessly executed steps of service.
  • Participates in employee performance reviews and discipline.
  • Work closely with the Private Events management to ensure successful day-to-day operations of private events.
  • Leader in continuous improvement efforts. Shares with managers and co-workers, ideas and suggestions from guests, staff, and their own observations.
  • Participates in interviews for all service staff and assists in completing the onboarding process for all Taproom onboarding and orientation.
  • Create an engaging and energetic environment where all employees work as a team to provide an elevated experience for all guests. Strong focus on coaching and development of all managers, supervisors, and frontline staff to deliver exceptional experiences worth sharing.
  • Proactively communicates with Taproom management and other members of the MadTree management team to share and convey information regarding the Taproom. Ensures there are no surprises.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.
  • 5+ years of professional hospitality management experience.

IMPORTANT SKILLS AND ABILITIES:
  • Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times.
  • Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.
  • Strong skills in time management and organization with the ability to prioritize tasks and work under pressure.
  • Ability to work nights and weekends as needed; typically, 50-55 hours per week.
  • Comfort with working independently, multitasking, and maintaining efficiency and productivity.
  • Effective and frequent communication with management and support staff, regardless of department, location, or shift.

PHYSICAL REQUIREMENTS:
  • Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl and climb.
  • Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
  • Ability to frequently talk, hear, and smell.
  • Ability to occasionally lift and/or move up to 50 pounds.
  • Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The work environment is usually that of a bar, restaurant, and brewery.
  • The employee occasionally works on wet floors and with wet equipment.
  • The employee occasionally works with hazardous materials.