Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Front Office Manager Jobs
Recruited by Battery Wharf Hotel - Boston Waterfront 6 months ago Address Greater Boston, United States
Front Office Coordinator - Fort Worth (West Berry), Tx
Recruited by Athletico 6 months ago Address Fort Worth, TX, United States
Assistant Front Office Manager
Recruited by Hilton 6 months ago Address Greater Boston, United States
Front Office Assistant Jobs
Recruited by Piedmont Healthcare 7 months ago Address , Atlanta, 30309
Assistant Front Office Manager
Recruited by Hyatt Regency Lost Pines Resort and Spa 7 months ago Address , Austin
Director Of Front Office
Recruited by Auberge Resorts Collection 7 months ago Address Fort Worth, TX, United States
Administrator/Office Supervisor Jobs
Recruited by Pacer Staffing LLC 7 months ago Address Houston, TX, United States
Front Office Clerk Jobs
Recruited by AIDS Healthcare Foundation 7 months ago Address Houston, TX, United States
Front Office Specialist Jobs
Recruited by Wellstar Health System 7 months ago Address , Marietta, 30060
Front Office Specialist Jobs
Recruited by eyecarecenter, OD, PA 7 months ago Address Fayetteville, NC, United States
Hotel Assistant Front Office Manager
Recruited by Grand Hyatt San Antonio 7 months ago Address , San Antonio
Front Office Agent-Casual Jobs
Recruited by Lahaina Shores Beach Resort - Maui 7 months ago Address , Lahaina
Front Office Assistant Jobs
Recruited by Piedmont Healthcare 7 months ago Address , Jasper
Front Office Assistant Jobs
Recruited by Northside Hospital 7 months ago Address , Atlanta, 30342
Front Office Assistant Jobs
Recruited by Piedmont Healthcare 7 months ago Address , Newnan, 30265
Front Office Coordinator Jobs
Recruited by Piedmont Healthcare 7 months ago Address , Atlanta, 30309, Ga
Assistant Front Office Manager
Recruited by Thompson Buckhead 7 months ago Address , Atlanta, 30305, Ga
Assistant Front Office Manager
Recruited by Marriott International, Inc 7 months ago Address , Atlanta, 30303, Ga
Front Office Jobs
Recruited by CHAS Health 7 months ago Address , Cheney, Wa $21.92 - $31.25 an hour
Front Office Administrator Jobs
Recruited by Texas AirSystems 7 months ago Address Fort Worth, TX, United States
Front Office Manager Jobs
Recruited by Highgate 7 months ago Address Frisco, TX, United States
Office Supervisor Jobs
Recruited by DHL Supply Chain 8 months ago Address Forney, TX, United States
Front Office Coordinator Jobs
Recruited by Greystone Alloys LLC 8 months ago Address Houston, TX, United States
Front Office Coordinator Jobs
Recruited by MyCare Medical Group 8 months ago Address Pharr, TX, United States
Front Office Representative Jobs
Recruited by North Austin Pediatrics, P.A. 8 months ago Address Leander, TX, United States
Warehouse Office Supervisor Jobs
Recruited by Six Flags 8 months ago Address Arlington, TX, United States
Evening Supervisor/Office Manager
Recruited by Tarleton State University 9 months ago Address Stephenville, TX, United States
Director Front Office Jobs
Recruited by Pearl South Padre 9 months ago Address Dallas, TX, United States
Director Front Office Jobs
Recruited by Pearl South Padre 9 months ago Address Houston, TX, United States
Front Office Coordinator- Frisco, Tx
Recruited by Athletico 9 months ago Address Frisco, TX, United States
Front Office Specialist Jobs
Recruited by Byte Dentistry 9 months ago Address Houston, TX, United States

Front Office Supervisor Jobs

Company

Highgate

Address Addison, TX, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-06-25
Posted at 10 months ago
Job Description
Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Location
Hyatt House Addison
4900 Edwin Lewis Dr
Addison , TX 75001
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
  • Maintain and market promotions and guest programs.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Follow all cash handling and credit policies.
  • Be familiar with hospitality terminology.
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Maintain a clean work area.
  • Be familiar with all in-house groups.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Review Front Office log and Trace File daily.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Assist guests with safe deposit boxes.
  • Be aware of closed out and restricted dates.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Qualifications
  • Must be able to maintain confidentiality of information.
  • College course work in related field helpful.
  • Ability to stand during entire shift.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Flexible and long hours sometimes required.
  • Perform other duties as requested by management.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Experience in a hotel or a related field preferred.
  • Must be able to cross-train in other hotel related areas.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Computer experience required.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • High School diploma or equivalent required.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Customer Services experience preferred.
  • Attend all hotel required meetings and trainings.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to show initiative, including anticipating guest or operational needs.